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Mortgage Loan Processor Resume Example

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MORTGAGE LOAN PROCESSOR
Summary

Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.

Skills
  • MS Office - Microsoft Project, Excel, PowerPoint, Word
  • Proficient in SQL and basic Python and Tableau
  • Thrived in a confidential and Federally Regulated Environment
  • Spanish Fluent and French Proficient
  • Document management
  • Schedule management
  • Staff training and mentoring
  • PowerPoint presentations
  • Documentation expertise
  • Flow chart Design and use
  • Procurement
  • Interviewing
  • Application preparation
  • Information verification
Experience
01/2018 to 04/2019
Mortgage Loan ProcessorCompany Name － City, State
  • Achieved mortgage insurance approval by developing functional solutions to legacy IT problems such as becoming team liaison to Mortgage Insurance Representatives and training manual for MI file requirements, download and upload process per each company's process
  • Worked closely with team members both in house and business partners to deliver project requirements, perform cost analysis, develop solutions and meet deadlines.
  • Collaborated with others to discuss new opportunities to improve processes and bottleneck issues becoming office Liaison to Puerto Rico and Guam Title Companies
  • Completed Puerto Rico and Guam's mortgage timeline project as compared to stateside mortgages resulting in improved mortgage process rates and improved profit margin through Earned Value Methodology
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Answered customer questions in a friendly and knowledgeable manner to maintain high satisfaction levels.
  • Completed closing process by collaborating with attorneys, title companies and government clerks as Point of Contact.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering Conventional, VA, USDA, Fannie Mae Mortgage Loans.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Collaborated in development of [Type] procedures.
  • Collaborated with others to discuss new [Type] opportunities.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Effectively managed more than [number] client relationships.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
03/2012 to 06/2015
Real Estate Agent AssociateCompany Name － City, State
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Wrote contracts between buyers and sellers and ensured adherence.
  • Communicated with builders and engineers about how to sell new houses.
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Counseled investors on current status for residential and land markets by performing cost analysis on trending sales
  • Contracted by Sellers/Contractors to be Project Manager on Remodel projects
10/2009 to 03/2012
Personal BankerCompany Name － City, State
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Created detailed financial models and applied analytical tools to facilitate variance analysis.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Established connections with new Commercial clients through proactive follow-up strategies.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Maximized branch revenue by optimizing daily operations.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions such Business Partners solutions such as Merrill Lynch, ADP and BA Merchant Services
Education and Training
12/1999
Bachelor of Science: MIS/OMUniveristy of Arizona － CityUniversity
  • Dual Major in Operations Management
    • Certifications/Licenses

    California Real Estate License November 2006

    California Licensed Insurance License October 2012

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    Resume Overview

    School Attended

    • Univeristy of Arizona

    Job Titles Held:

    • Mortgage Loan Processor
    • Real Estate Agent Associate
    • Personal Banker

    Degrees

    • Bachelor of Science : MIS/OM

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