, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
- Customer portfolio management
- Financial Advising
- Customer Accounts Management
- Loans
- Customer Service
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- Prospecting Clients
- Sales expertise
- Banking
- Business relationship cultivation
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01/2021 to Current Mortgage Loan Processor Fifth Third Bank – Landis, NC,
- Prepared and delivered loan documents to title and escrow teams.
- Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
- Organized, filed and maintained customer, department and regulatory loan records.
- Worked with third-party vendors to address and clear loan closing requirements.
- Submitted completed loan applications, including recommendations for underwriting approval or denial.
- Examined and verified information in loan application and closing documents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Analyze referred loans for areas of concern and determine proper course of action (e.g.
- Obtain explanations for derogatory credit).
- Determine and advise members on approved loan conditions and documentation requirements.
- Ensure progress and inclusion of required mortgage processing information (e.g.
- Verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc).
- Maintain contact with the member during the entire loan process.
- Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations.
- Remain available to members during scheduled evening hours after assigned work days and during scheduled hours.
- Respond to inquiries about processing status, problems and concerns.
- Resolve or arrange for resolution of operational/processing issues, inquiries and complaints.
- Respond to inquiries and resolve any issues concerning the processing of applications.
- Review loan for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required.
07/2019 to 01/2021 Member Service Representative II Abnb Federal Credit Union – York County, VA,
- Served as the first point of contact for members calling Navy Federal’s contact center operation’s line.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Offered exceptional member service to differentiate and promote company brand.
- Evaluated member account information to assess current issues and determine potential solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Communicated information to customers about product quality, value and style.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Processed payments and disputes utilizing internal software.
10/2018 to 07/2019 Universal Banker Citizens – Bridgewater, MA,
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Rapidly and efficiently prepared customer, ATM cash and change orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
09/2010 to 08/2016 Force Support Specialist 167th Airlift Wing – City, STATE,
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Designed and implemented internal training for supervisors and other personnel.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Expected in No Degree: Health Sciences
Blue Ridge Community And Technical College - Martinsburg, WV,
GPA:
Expected in 2014 Certification : Surgical Technology
James Rumsey Technical Institute - Martinsburg, WV,
GPA:
Expected in 05/2011 High School Diploma:
Musselman High - Inwood, WV,
GPA:
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