Mortgage Loan Processor Resume Example Company Name

MORTGAGE LOAN PROCESSOR

Professional Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.

Skills

Customer portfolio management
Financial Advising
Customer Accounts Management
Loans
Customer Service

Prospecting Clients
Sales expertise
Banking
Business relationship cultivation

Work History

01/2021 to CurrentMortgage Loan ProcessorCompany Name | City, State

Prepared and delivered loan documents to title and escrow teams.
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Organized, filed and maintained customer, department and regulatory loan records.
Worked with third-party vendors to address and clear loan closing requirements.
Submitted completed loan applications, including recommendations for underwriting approval or denial.
Examined and verified information in loan application and closing documents.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Analyze referred loans for areas of concern and determine proper course of action (e.g.
Obtain explanations for derogatory credit).
Determine and advise members on approved loan conditions and documentation requirements.
Ensure progress and inclusion of required mortgage processing information (e.g.
Verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc).
Maintain contact with the member during the entire loan process.
Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations.
Remain available to members during scheduled evening hours after assigned work days and during scheduled hours.
Respond to inquiries about processing status, problems and concerns.
Resolve or arrange for resolution of operational/processing issues, inquiries and complaints.
Respond to inquiries and resolve any issues concerning the processing of applications.
Review loan for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required.

07/2019 to 01/2021Member Service Representative IICompany Name | City, State

Served as the first point of contact for members calling Navy Federal's contact center operation's line.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Offered exceptional member service to differentiate and promote company brand.
Evaluated member account informationto assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Communicated information to customers about product quality, value and style.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Processed payments and disputes utilizing internal software.

10/2018 to 07/2019Universal BankerCompany Name | City, State

Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Promoted products or services to each customer to consistently achieve sales targets.
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Rapidly and efficiently prepared customer, ATM cash and change orders.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

09/2010 to 08/2016Force Support SpecialistCompany Name | City, State

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Designed and implemented internal training for supervisors and other personnel.
Coordinated implementation of people-related services, policies and programs through departmental staff.

Education

No Degree | Health SciencesBlue Ridge Community And Technical College, City

2014Certification | Surgical TechnologyJames Rumsey Technical Institute, City

05/2011High School DiplomaMusselman High, City

Resume Overview

School Attended

Blue Ridge Community And Technical College
James Rumsey Technical Institute
Musselman High

Job Titles Held:

Mortgage Loan Processor
Member Service Representative II
Universal Banker
Force Support Specialist

Degrees

No Degree | Health Sciences
2014 Certification | Surgical Technology
05/2011 High School Diploma

Mortgage Loan Processor Resume Example

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