Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Skills
Customer portfolio management
Financial Advising
Customer Accounts Management
Loans
Customer Service
Prospecting Clients
Sales expertise
Banking
Business relationship cultivation
Work History
01/2021 to Current
Mortgage Loan ProcessorFifth Third Bank – Landis, NC,
Prepared and delivered loan documents to title and escrow teams.
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Organized, filed and maintained customer, department and regulatory loan records.
Worked with third-party vendors to address and clear loan closing requirements.
Submitted completed loan applications, including recommendations for underwriting approval or denial.
Examined and verified information in loan application and closing documents.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Analyze referred loans for areas of concern and determine proper course of action (e.g.
Obtain explanations for derogatory credit).
Determine and advise members on approved loan conditions and documentation requirements.
Ensure progress and inclusion of required mortgage processing information (e.g.
Verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc).
Maintain contact with the member during the entire loan process.
Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations.
Remain available to members during scheduled evening hours after assigned work days and during scheduled hours.
Respond to inquiries about processing status, problems and concerns.
Resolve or arrange for resolution of operational/processing issues, inquiries and complaints.
Respond to inquiries and resolve any issues concerning the processing of applications.
Review loan for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required.
07/2019 to 01/2021
Member Service Representative IIAbnb Federal Credit Union – York County, VA,
Served as the first point of contact for members calling Navy Federal’s contact center operation’s line.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Offered exceptional member service to differentiate and promote company brand.
Evaluated member account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Communicated information to customers about product quality, value and style.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Processed payments and disputes utilizing internal software.
10/2018 to 07/2019
Universal BankerCitizens – Bridgewater, MA,
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Promoted products or services to each customer to consistently achieve sales targets.
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Rapidly and efficiently prepared customer, ATM cash and change orders.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
09/2010 to 08/2016
Force Support Specialist167th Airlift Wing – City, STATE,
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Designed and implemented internal training for supervisors and other personnel.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
Expected in
No Degree: Health Sciences Blue Ridge Community And Technical College - Martinsburg, WV, GPA:
Expected in 2014
Certification : Surgical Technology James Rumsey Technical Institute - Martinsburg, WV, GPA:
Expected in 05/2011
High School Diploma: Musselman High - Inwood, WV, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
