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Mortgage Loan Processor Resume Example

Resume Score: 90%

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MORTGAGE LOAN PROCESSOR
Summary
I am looking for a career, a position with room to grow, where I can dedicate the experience and skills I have previously acquired to maximize growth and productivity. I am a fast learner and an excellent multi-tasker, goal-oriented with a passion for challenge.
Highlights

  • Strong organizational skills 
  • Goal-oriented
  • Reliable
  • Excellent communication skills
  • Flexible
  • Energetic work attitude
  • Proven patience and self-discipline
  • Seasoned in conflict resolution
  • Top processing performer
  • Customer service expert
  • Adaptive team player
  • Financial aptitude
  • Effectively influences others
Accomplishments
Regarded as one of my teams most productive loan processors, handling an average of 60 loans at one time.
Provided expedited service and maintained and average of 6.60% in survey satisfaction ratings out of an overall score of 7. The companies current average is 5.98%.

Experience
02/2014 to 11/2016
Referral Specialist
  • Baptist Hospital - 1001 W Moreno Street Financial Screening of new patients to Infusion Center Scheduling patient appointments Verification of Insurance/Benefits Financial Counseling for patients of Infusion Center Correspondence with relevant Medical Personnel for Appropriate Procedures.
07/2013 to 02/2014
Financial CounselorBaptist Hospital
  • Met with admitted patients to discuss financial arrangements and screen for the Financial Assistance Program.
  • Billed patients for Copays and Deductibles.
  • Collected payments from patients.
02/2011 to 07/2013
Chargeback and Receiving CoordinatorShoe Station Inc
  • Handled Customer Relations regarding product dissatisfaction.
  • Processed product returns according to policy.
11/2015 to Current
Mortgage Loan ProcessorNavy Federal
  • Carefully checking information on loan application to ensure that loans are processed in a timely matter
  • Review and verify borrower's income, credit reports and work history as well as appraisals and title binders in order to prepare the loan application for underwriting review.
  • Ensure that loans are in compliance with varying government guidelines for different mortgage products

Highlights
  • Have met and exceeded number of loans needed to be closed in a month per pay grade. Consistently excelled in meeting and exceeding production requirements set by upper management.
  • Have shown to be able to handle difficult loans and aggravated members in a professional manner.
Education
2012
Bachelor of Science: Print JournalismUniversity of South Alabama － ALPrint Journalism
Skills
Benefits, Counseling, Customer Relations, Excellent Customer Service, Financial, Insurance, Mac, Maximizer, Microsoft software, Personnel, Scheduling
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Resume Overview

Companies Worked For:

  • Baptist Hospital
  • Shoe Station Inc
  • Navy Federal

School Attended

  • University of South Alabama

Job Titles Held:

  • Referral Specialist
  • Financial Counselor
  • Chargeback and Receiving Coordinator
  • Mortgage Loan Processor

Degrees

  • Bachelor of Science : Print Journalism

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