mortgage loan processor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Appraisal compilation
  • Application preparation
  • Generating reports
  • Complying with legal statutes
  • Processing documents
  • Completing interviews
  • Reviewing financial paperwork
  • Information verification
  • Collaboration
  • Organization
  • Supervision
  • Time management
  • Reliable and trustworthy
  • Analytical
Mortgage Loan Processor, 02/2021 to Current
First Continental MortgageDenver, CO,

Responsible for managing the administrative tasks associated with loans or mortgages. These tasks include data entry, loan application verification, background and credit checks, communicating with applicants, and preparing loan applications for submission to underwriters. Works closely with Loan Officer, borrowers, Real Estate agents, Lenders, Account Executives and Underwriters. Also ordering documents and communicating with title companies, insurance agents, employers for VOE, attorneys for closing. Ordering appraisals and coordinating appointments and documentation needed. Handling personal information such as: bank statements, W2's, Govt ID's, SSN, tax returns, investments...

  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Filed completed packages quickly and efficiently.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Checked approvals against established bank and government lending standards.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Examined and verified information in loan application and closing documents.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Checked applicant credit, personal references and employment histories.
  • Prepared and delivered loan documents to title and escrow teams.
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Managed conditions sent from underwriting departments.
  • Created and completed loan submission packages.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Billing and Collections Specialist, 08/2011 to 01/2020
JumpcloudCity, STATE,
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Maintained high volume of calls to meet demands of busy group.
  • Collected documents and made portfolios for collections accounts.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed payments and applied to customer balances.
  • Recorded all information regarding financial status of customers.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Access Ordering Representative, 02/1997 to 07/2011
Verizon /GTECity, State,
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed Access wireless orders for Large business customers, ie: Sprint, AT&T, Verizon, to ensure compliance with relevant FCC regulations.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education and Training
High School Diploma: , Expected in 05/1983 to Central High School - San Angelo, TX

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Mortgage Loan Processor
  • Billing and Collections Specialist
  • Access Ordering Representative


  • High School Diploma

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