Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Knowledgeable Loan Processor bringing 7 years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.


Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.

Seasoned Loan Processor focused on improving the bank's loan program through skilled and efficient service to customers according to program parameters.

Competent in handling high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Capable of working alone or with team members to accomplish tasks and enhance processes.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Community relations
  • Reporting
  • Inventory management
  • Records management
  • Documentation
  • Quality assurance
  • Staff supervision
  • Data entry
  • Project management
  • Conflict resolution
  • Team building
  • Customer service
  • Time management
  • Cash management
  • Training
Mortgage Loan Processor, 08/2013 - Current
Bok Financial Santa Fe, NM,
  • Evaluated financial statements' and contacted institutions as well as customers to clarify details and obtain necessary documentation
  • Facilitated loan needs and financial histories with client's and conveyed information regarding application processes
  • Communicated with customer's in person via email and via telephone to answer questions, process transactions, resolve issues, and request additional documentation while being precise to avoid delays and inaccuracy
  • Unionized all conditions sent from underwriting departments
  • Pre underwrote the loans and requested up fron't income, asset, credit and/or explanations necessary in order to avoid process delays
  • Maintained Regulatory and Bank Compliance laws and regulations
  • Profoundly met deadlines in 30 day markets as well as, lesser critically timed states
  • Professionally worked with Loan Officer's, Attorney's, Title Companies, Settlement Agents, Realtor's, CPA's, Insurance Agents, Mortgage Companies, Bankers, Credit providers, Employers as well as departments within my organization to obtain necessary documentation needed throughout the process
  • Provided exceptional client service by building trust, organization and satisfactory to my clients
Substitute Teacher, 09/2012 - 06/2013
Yucaipa-Calimesa Jt. Unified Yucaipa, CA,
  • Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
  • Applied proactive behavior management techniques for classroom discipline.
  • Documented growth, development and understanding displayed by all students through outlined grading procedures and assessment strategies.
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
  • Differentiated classroom and small group instruction to meet needs of students with different learning styles and ability levels.
  • Helped learners of all abilities build learning and study skills to promote life-long educational goals.
  • Enforced classroom routines to keep students on set schedule and operating at consistent level.
  • Mentored, tutored, and instructed students in need of additional support after school and during planning times.
  • Supervised lunchroom and recess activities.
  • Oversaw pop quizzes, material exams and standardized tests.
  • Managed 15 to 30 students during absence of assigned teachers.
  • Cleaned classroom and teaching areas after daily use, maintaining high standards for organization.
Assistant Hotel Manager, 01/2010 - 08/2012
Golden Entertainment, Inc. Winnemucca, NV,
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Provided end-of-month audits of the resort to upper management as required.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Education and Training
High School Diploma: , Expected in 06/2007
Buffalo Academy For The Visual And Performing Arts - Buffalo, NY,
Activities and Honors

Dance coach and mentor for The Royal Rockettes Dance team.

In charge of organizing fundraisers, assisting with instruction and helping under privileged children focus on staying busy to keep out of trouble and set goals for their future.

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  • Buffalo Academy For The Visual And Performing Arts

Job Titles Held:

  • Mortgage Loan Processor
  • Substitute Teacher
  • Assistant Hotel Manager


  • High School Diploma

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