Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Skills
Scanning and copying
Microsoft Office
Fluent in Spanish
Good work ethic
Problem resolution
Team building
Experience
06/2021 to 06/2022
Mortgage Loan ProcessorKeybank National Association – Williamsville, NY,
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Created and completed loan submission packages.
Managed conditions sent from underwriting departments.
Maintained complete confidentiality of submitted information according to release guidelines.
Filed completed packages quickly and efficiently.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Evaluated financial statements and contacted institutions and customers to clarify details.
Gathered property appraisals, surveys and tax records to update mortgage loan files.
Assisted clients with developing loan repayment plans and budgets.
Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
Inspected loan documentation for mistakes and corrected discrepancies.
Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
Educated clients regarding guidelines and adjustments of loan contracts and packages.
03/2018 to 05/2021
Account Resolution Specialist IIUniversity Of Iowa Community Credit Union – Waukee, IA,
Upheld compliance, quality and service standards.
Established accounts for new customers and updated existing accounts with current demographic and order information.
Resolved problems by performing both routine and complex account updates.
Used effective questioning techniques to clarify why debtors were delinquent.
Renegotiated payment terms with dozens of suppliers.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Met demands of busy collections group by performing high volume of daily calls.
Negotiated credit extensions to assist customers in paying overdue accounts.
Overcame objections by applying advanced training and persuasion techniques.
03/2015 to 04/2017
Credit Analyst ReviewDoordash – Bala Cynwyd, PA,
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Evaluated financial statements and contacted institutions and customers to clarify details.
Checked approvals against established bank and government lending standards.
Educated clients regarding guidelines and adjustments of loan contracts and packages.
Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
02/2013 to 03/2015
IBM Corporate Card Specialist American Express – City, STATE,
Upheld compliance, quality and service standards.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
Overcame objections by applying advanced training and persuasion techniques.
06/2007 to 08/2009
Merchant Services RepresentativeAmerican Express – City, STATE,
Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
Answered questions regarding company policies and services as well as store inventory and delivery options, customer service and technical support.
Answered customers' questions and addressed problems and complaints in person and via phone.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Made recommendations to customers to promote brand effectiveness and product benefits.
01/2002 to 03/2007
Research Fraud AnalystBank Of America – City, STATE,
Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Participated in group discussions with team members to develop new ways to combat fraud.
Determined existing fraud trends by analyzing accounts and transaction patterns.
Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Completed required investigations on referred files ahead of deadlines, typically within a week.
Education and Training
Expected in to to
: Business Communications Maricopa Community Colleges - Glendale Community College - Glendale, AZ GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Maricopa Community Colleges - Glendale Community College