Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Outgoing Wireless Sales Associate offering expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

  • Customer interaction
  • Product line knowledge
  • Till counting
  • Sales goal setting
  • Customer service
  • Cash register operation
  • Organization
  • Collaboration
  • Computer proficiency
  • Multitasking abilities
  • Adaptability
  • Detail-oriented
  • Teamwork
  • Excellent work ethic
  • Training & Development
  • Compassion
  • Good listening skills
Work History
Mobile Phone Expert, 03/2021 to Current
Alcatraz CruisesPort Royal, SC,
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Activated pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Tracked and recorded department inventory products, including high-priced merchandise.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Assisted customers by answering questions and fulfilling requests.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
Concessions Associate , 10/2019 to Current
Gpm InvestmentsHendersonville, TN,
  • Communicated menu item information and offered suggestions to promote featured products.
  • Cleaned food preparation areas, tools and equipment.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Provided product information and menu item explanation in consideration of dietary restrictions.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Accurately operated cash register to process customer payments daily.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Assisted guests, including offering personable greetings and taking orders.
Deli Sales Associate , 03/2020 to 03/2021
Concord HospitalityAlpharetta, GA,
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Inspected equipment such as refrigerators and warming lamps every to check compliance with safe operating levels.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Learned work tasks in order to provide skilled backup for diverse roles.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Cashier, 05/2020 to 06/2020
Dollar GeneralCity, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Operated cash register to record all transactions accurately and efficiently.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
High School Diploma: , Expected in
Ben L Smith High School - Greensboro, NC,

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Resume Overview

School Attended

  • Ben L Smith High School

Job Titles Held:

  • Mobile Phone Expert
  • Concessions Associate
  • Deli Sales Associate
  • Cashier


  • High School Diploma

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