Membership Associate Resume Example Upper Mainline YMCA

MEMBERSHIP ASSOCIATE

Professional Summary

Compassionate and knowledgeable Camp Counselor with 3 years of experience working with diverse youth populations. Adept at managing emergency situations calmly and efficiently. Organized and successful at juggling multiple functions and priorities. Dedicated to participating in activities, monitoring attendees' behavior and communicating with parents and guardians regarding the camp experience.

Skills

Customer service background
Selling skills
Computer proficient
Multi-line phone talent
Skilled problem solver
Planning and Organization
Active listening skills
Credit card transactions
POS systems knowledge
People-oriented
Positive and friendly
Motivated team player
Emergency procedures
Parental communication
Activity scheduling

First Aid and CPR
Conflict resolution and mediation
Child supervision
Outstanding communication and interpersonal skills
Policy and procedure adherence
Relationship building
Safety and compliance
Beverage preparation
Food preparation and safety
Menu memorization
Coffee machinery
Exceptional customer service
Adaptive and creative
Self motivated
Excellent memory

Work History

Membership Associate, 05/2017 to Current
Upper Mainline YMCA – Berwyn, PA

Provided in-depth information to customers regarding the Upper Mainline YMCA's membership benefits and policies.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Collaborated with other camp counselors to create an atmosphere of fun and learning.
Communicated with parents about participants' experiences and reported concerns to Camp Director.
Adhered to all emergency procedures associated with camp program.
Ensured proper supervision, safety, and security of 35 participants and assigned volunteers.
Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills.
Served as exceptional role model throughout UMLY's Theatre program and associated activities.
Executed daily activity schedules, gathered materials and assisted with Summer Stage set-up, breakdown and clean-up on team of 4 counselors.
Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance.

Barista, 06/2016 to 01/2018
Nordstrom – King of Prussia, PA

Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained supply levels in counter and customer areas to meet typical demands.
Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Cleaned counters, machines, utensils and seating areas daily.
Prioritized drink requests while managing interruptions.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Starbucks Barista, 01/2015 to 08/2016
Giant Food Stores – West Chester, PA

Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Served individually made coffee drinks to over 50 customers daily.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Constantly expanded personal knowledge of coffee styles and varieties.
Maintained regular and consistent attendance and punctuality.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Complied with standards for merchandising, stocking and storing product.
Controlled line and crowd with quick, efficient service.
Engendered customer loyalty by remembering personal preferences and allergy information.
Cleaned counters, machines, utensils and seating areas daily.
Cultivated ability to recall customers' names and address each by name.

Education

Bachelor of Arts: Musical Theatre, Expected in 05/2020
Eastern University - St. Davids, PA

Elected to President for Eastern University's Music Guild in 2017
Received Trustee Scholarship
Received Music Major Scholarship
Member of Leadership Fellows Program
Dean's List Spring 2019
Dean's List Fall 2019
Minored in Theatre

High School Diploma: 06/2016
PA Leadership Charter School - West Chester, PA

Studied at Center for Performing and Fine Arts

Accomplishments

Won the "R.E.C.I.P.E. for Safety" Challenge Coin

Resume Overview

Companies Worked For:

Upper Mainline YMCA
Nordstrom
Giant Food Stores

School Attended

Eastern University
PA Leadership Charter School

Job Titles Held:

Membership Associate
Barista
Starbucks Barista

Degrees

Bachelor of Arts : Musical Theatre , Expected in 05/2020
High School Diploma : 06/2016

Membership Associate Resume Example

Resume Score: 80%

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