Membership Associate Resume Example
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MEMBERSHIP ASSOCIATE
Professional Summary
Compassionate and knowledgeable Camp Counselor with 3 years of experience working with diverse youth populations. Adept at managing emergency situations calmly and efficiently. Organized and successful at juggling multiple functions and priorities. Dedicated to participating in activities, monitoring attendees' behavior and communicating with parents and guardians regarding the camp experience.
Skills
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Work History
Membership Associate, 05/2017 to Current
Jccs Of North America – Omaha , NE
Jccs Of North America – Omaha , NE
- Provided in-depth information to customers regarding the Upper Mainline YMCA's membership benefits and policies.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Collaborated with other camp counselors to create an atmosphere of fun and learning.
- Communicated with parents about participants' experiences and reported concerns to Camp Director.
- Adhered to all emergency procedures associated with camp program.
- Ensured proper supervision, safety, and security of 35 participants and assigned volunteers.
- Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills.
- Served as exceptional role model throughout UMLY's Theatre program and associated activities.
- Executed daily activity schedules, gathered materials and assisted with Summer Stage set-up, breakdown and clean-up on team of 4 counselors.
- Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance.
Barista, 06/2016 to 01/2018
First Hospitality Group Inc – Omaha , NE
First Hospitality Group Inc – Omaha , NE
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Starbucks Barista, 01/2015 to 08/2016
Cedar Fair Entertainment Company – Muskegon , MI
Cedar Fair Entertainment Company – Muskegon , MI
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Served individually made coffee drinks to over 50 customers daily.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Maintained regular and consistent attendance and punctuality.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Complied with standards for merchandising, stocking and storing product.
- Controlled line and crowd with quick, efficient service.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cleaned counters, machines, utensils and seating areas daily.
- Cultivated ability to recall customers' names and address each by name.
Education
Bachelor of Arts: Musical Theatre, Expected in 05/2020
Eastern University - City
Eastern University - City
- Elected to President for Eastern University's Music Guild in 2017
- Received Trustee Scholarship
- Received Music Major Scholarship
- Member of Leadership Fellows Program
- Dean's List Spring 2019
- Dean's List Fall 2019
- Minored in Theatre
High School Diploma: 06/2016
PA Leadership Charter School - City
PA Leadership Charter School - City
- Studied at Center for Performing and Fine Arts
Accomplishments
Won the "R.E.C.I.P.E. for Safety" Challenge Coin
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Resume Overview
School Attended
- Eastern University
- PA Leadership Charter School
Job Titles Held:
- Membership Associate
- Barista
- Starbucks Barista
Degrees
- Bachelor of Arts : Musical Theatre , Expected in 05/2020
High School Diploma : 06/2016
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