medical receptionist resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Administrative support professional experienced working in fast-paced environments. Strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet. Committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects. Able to multi-task effectively.
Highlights
MS Word
Excel
Outlook
PowerPoint
Written Communication
Interdepartmental Coordination
Comply with all HIPPA regulations
Planning and Scheduling
Customer Service
Accounts Receivable
60 wpm
CHCS
Time management
Resourceful
Medical terminology
Patient charting
Detailed meeting minutes
Self-starter
Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.
Experience
Medical Receptionist, 03/2012 - 09/2013 St Luke's University Health Network – Ottsville, PA,
Greeting internal and external guest with a smile and salutation Answering phones Scheduling patient exams Accurately and securely process the Protected Health Information (PHI) of patient using the guidelines set forth by HIPPA Ascertain the type of insurance by referring to insurance grid Verify the patient's name, gender, and date of birth Enter Insurance information Print preps for patient Accept Co-pays, Co-Insurance, and Self Responsible patients Verify RX and referral To maintain medical records and report statistics when required To participate in staff and educational meetings.
To perform other specified duties whenever assigned.
To train new employees.
To register patients according to clinical protocols To explain clinic policy to patients while receiving and delivering messages.
To handle and manage the continuous flow of information in doctors' offices in health care establishments.
To organize and maintain forms and office stationery required for front desk activities.
To communicate with vendors To inspect leased supplies carefully To organize the stockroom To respect and maintain the privacy and dignity of clients, to assure client confidentiality at all times To organize overflowing paper documents To distribute the required information via post, courier, telephone and email.
To make spreadsheets, manage data and create documents on computers using desktop publishing programs and digital graphics.
Microsoft Excel and Word experience is a must and 35 WPM typing speed is sufficient.) To schedule patient's hospital admissions, to file and complete medical reports and insurance forms, to pull patient charts, etc.
To open the office in the morning, greet patients and agency visitors.
To direct patients and medical representatives to the appropriate location and services.
The person should be courteous, polite and helpful to the public and clients; and thus he should be able to manage the reception area efficiently.) To secure the building, turn off or unplug appliances and machines according to agency protocols and lock all entrances at the close of each working day.
To keep the reception area ready for each working day, open the building at the specified time and have all front desk activities fully operational at the start of the business hours.
To determine the financial status of patients and their eligibility for health services To assist patients in accurately completing appropriate forms and documents for the required information.
To collect and deposit fees according to protocols, to prepare and balance daily financial registers and to submit all forms and fees to the accounts department.
To perform all the duties mentioned above, medical receptionists should have a warm outgoing personality, excellent telephone etiquette, ability to work well under pressure, ability to work accurately and efficiently, ability to interact effectively and in a supportive manner with persons of all backgrounds, knowledge of more than one language, knowledge of patient billing procedures, etc.
Assisting with customer profile, data entry, monitoring of automated system (Compliance Guardian), quality assurance and equipment management Provides internal personnel services, including: maintaining personnel records/files, preparing personnel documents, processing personnel actions; maintaining time and leave records & sick leave and provides administrative support for the civilian awards program Monitors training requirements from Department of Defense (DOD), Department of Army (DOA), MEDCOM and Joint Commission (JC), to ensure training requirements Assists with licensure & certification verification for the competency assessment folder.
Receives, greets, & directs visitors and callers Maintains database using standardized word processing, electronic mail, suspense system, tracking system Communicate with UCAPERS/DMHRSI staff, Manpower staff and department POCs to discuss UCAPERS and DMHRSI discrepancies and to verify data Train Timecard Approvers and Timekeeper Specialist in Defense Medical Human Resources System (DMHRSI) Gathers statistics and data to be used in recurring or one-time reports.
Attends meetings, maintains calendar.
Prepares correspondence and responds to suspense requests.
Develops and/or recommends changes to database formats, loads databases and extracts data for reports.
Medical Records Technician, 08/2008 - 02/2009 Minnesota Urology, Pa – Shakopee, MN,
Enter, manipulate, and/or retrieve information and data from the Composite Health Care System (CHCS), the Ambulatory Data System Transcribe physician and nursing orders involving patient activities, diets and medications as necessary in the appropriate Schedule patient's appointments on CHCS Maintain and monitor patient appointment schedules for the unit clinic as office automation Communicating with patients and providers Schedule appropriate patient appointments manually and or in CHCS.
When communicating with patients and providers required, coordinate and/or schedule patient appointments with other clinics or specialties Maintain patient confidentiality Receive patients and visitors as the initial point of contact in person or telephonically Take telephone consults Record and relay messages and or redirect calls as necessary.
Refer urgent messages and patient results for immediate actions Notify the Government of the patient's arrival Reconcile end of day processing and reports on CHCS.
Designed electronic file systems and maintained electronic and paper files.
Answer telephones (receiving and making approximately 60-70 calls to and from patients, providers, staff and service members), take messages, and direct calls to staff members appropriately Maintain patient records, both electronically and hard copy, according to installation/department policy Maintain patient confidentiality Organize and develop filing system to maintain Officer Evaluation Reports Retrieve and copy Anesthesia records as requested by various departments Prepare supply order requests, submitting for government review, approval, and signature Facilitate appointments for patients outside WRAMC, other MTF s civilian providers and Tricare Provide support as an immediate resource for patient questions as well as staff members within WRAMC and MTF Maintain daily record of all patient calls for Physician Assistants, residents and attendings.
Check patient in and out Verify insurance Obtains and/or verifies patient's demographic data by phone or in person Scan previous medical records in pt chart Answer the telephone, greet patients, schedule appointments, present treatment plans to the patients and accept patient payments Exhibit conduct in a professional and consistent style, make administrative decisions and communicate in an accurate and timely fashion that reflects positively upon the Patient Coordinator, and the office Verifies and enters pre-registration and insurance information into the computer system and prepares Comply with all HIPPA regulations; maintain office cleanliness, supply levels and equipment functionality Prepare for the next business day by confirming patient appointments, retrieving charts, printing fee slips, reviewing patient account information, and printing the schedules Scan lab results, consultations, pt letter, HIPPA Forms, insurance info (card), EKG, PFT, etc.
in to pt chart.
Administrative Assistant, 06/2003 - 09/2006 Prince Georges Chamber Of Commerce – City, STATE,
Answered, screened, and forwarded all phone calls with professionalism and urgency for a busy, fast-paced company Performed all administrative support functions for the President & CEO, Vice President of Finance and Administration Coordinated logistics for all meetings convened by the Chair or President & CEO, including Board Meetings, Finance Committee Meetings, Executive Committee Meetings and other meetings as assigned Processed and responded to information requests such as relocation packets and general county information Greeted and directed all visitors to the Chamber Coordinated and accepted special delivery packages on behalf of the staff Performed various secretarial duties such as typing correspondence, filing, photocopying Maintained the Conference Room calendar Developed Chamber monthly calendar of events for distribution to members and prospects Assisted with the coordination of New Member Orientation, member retention services, and new business development Maintained Operated general office machines including, but not limited to, telephones, computers, facsimiles, and copiers, orders supplies for department Updated membership database accurately; enters data relating to calls, dues payments, delinquencies, billing, representatives, member participation tracking and other pertinent information.
Education
High School Diploma: Business Management , Expected in 2003 - Eleanor Roosevelt - Greenbelt, MD GPA: Status -
Some College-Montgomery Community College
Skills
Accounts Receivable, administrative, administrative support, Army, agency, balance, billing, charts, client, clients, Customer Service, data entry, databases, database, delivery, desktop publishing, electronic mail, email, fashion, fast, filing, Finance, financial, Forms, forth, general office, Government, graphics, Guardian, Human Resources, Insurance, logistics, Meetings, Microsoft Excel, Excel, office, Outlook, PowerPoint, Word, MS Word, Monitors, new business development, next, nursing, office automation, personnel, copiers, protocols, quality assurance, receiving, reception, Scheduling, secretarial, spreadsheets, statistics, telephone, Answering phones, telephone etiquette, telephones, phone, typing speed, type, typing, 60 wpm, 35 WPM, word processing, Written Communication
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