medical receptionist resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Oakland County. Adept at being a calm force for callers while gathering details for EMS and other first responders needed to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.
Skills
Documentation and Recordkeeping
Multitasking and Prioritization
Map Reading Abilities
Database Queries
Verbal and Written Communication
Computer-Based Dispatch Systems
Emergency Medical Instruction
Critical Thinking
Crisis Management
Call Management
Information Gathering and Relay
Decision Making
Emergency Assessment
Problem-Solving
Active Listening
Computer Skills
Works Well Under Pressure
Basic Life Support Knowledge
Documentation and Reporting
Rapid Needs Assessment
Verbatim Transcription
Radio Frequencies Monitoring
911 System Information Databases
Good Judgment
Providing Clear Directions
Cross-Departmental Teamwork
Experience
12/2021 to 07/2022Medical ReceptionistPullman Regional Hospital | Pullman, WA,
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
Conducted patient intake interviews to collect medical information and insurance details.
Ordered ink cartridges, toner, paper and other office supplies.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
10/2019 to 12/2021EMS DispatcherCommon Spirit | Redwood City, CA,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Managed average of 70 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Entered information on computerized systems to verify locations and notify nearest responders.
Maintained and updated crucial and confidential information, phone numbers and addresses.
Asked probing questions to get to root of caller's issues.
Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
Responded professionally to telephone calls.
09/2017 to 10/2019Sandwich ArtistCoborn's | Saint Croix Falls, WI,
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Delivered superior customer service focused on quality and meeting customer needs.
Completed opening, closing and shift change tasks by following company guidelines.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Verified orders and bagged items for easy transport.
Communicated with customer to provide menu offering details and assist with decision-making.
Answered guest questions, delivering most accurate and updated information available.
Restocked kitchen supplies by rotating food according to dates and [Action].
Operated cash register to accept cash or credit card payment and issue receipt for transaction.
Sanitized food storage and preparation areas to comply with food health and safety requirements.
Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
Informed customers of regular deals or monthly specials to upsell orders.
Education and Training
Expected in 03/2020 to to CDE | Emergency Dispatch International Academy of Emergency Dispatch, Warren, MI, GPA:
Expected in 06/2019 to to High School Diploma | Lincoln High School, Warren, MI, GPA:
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