medical office support oa resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Skilled,dedicated and friendly Medical Office professional offering 10 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Balance provider schedule and duties to achieve patient satisfaction.

  • Medical software applications
  • Patient relations
  • Medical records management
  • Knowledge of medical terminology
  • Knowledge of HIPAA regulations
  • Data entry
  • Patient scheduling
  • Medical billing
09/2018 to Current
Medical Office Support (OA) Avery Dennison Corporation Dedham, MA,
  • Perform administrative and clerical duties in support of medical providers, technicians, pediatric patients and nurses.
  • Act as the office manager and head of unit to increase effectiveness of the clinic.
  • Primary point of contact for checking in patients and verifying information resulting in a welcoming office environment for patients.
  • Arrange and schedule medical appointments and determine patient eligibility for services.
  • Utilizes Third Party Collection Program/Medical Services Form DD 2569, using Abacus software for maximum reimbursement for services.
  • Work alongside Medical Treatment Facility Patient Advocate and Group Practice Manager’s to address patient concerns related to team’s access to care.
  • Arrange, modify and build multiple provider templates/schedules and prepare providers monthly schedules through 180 days per DHA.
  • Knowledgeable of general standard office administrative and clerical procedures to perform receptionist duties, distribute mail, maintain and copy office files/forms, and order supplies.
  • Maintained confidentiality of records relating to clients' treatment
04/2016 to 05/2018
Account Manager Exeter Hospital Hampton, NH,
  • Coordinated the production of the monthly direct mail.
  • Produced status updates to management which ensured 100% compliance with follow through towards successful completion for all goals and projects.
  • Packaged concept design-work with artists and vendors to design/redesign packages to reduce costs.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Achieved cooperative and positive communications with clients which fostered and led to many successful Non Profit projects.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
  • Saved costs by negotiating product prices and equalizing freight rates.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
01/2016 to 04/2016
Release of Information Specialist Unitypoint Health Carthage, IL,
  • Ensured appropriate paperwork (release of information, subpoena, etc.) was on file.
  • Ensured proper payment had been collected and logged details of requests for health information.
  • Ensured copies included only requested information and was available to be released according to VA policies and standards.
  • Processed requests for medical releases' of information that pertained to the Privacy Act, the Freedom of Information Act and Health Insurance Portability and Accountability Act.
  • Reviews health record documentation, develop criteria, collect data, graph and analyze results, create reports, and communicate orally and/or in writing to appropriate groups and leadership.
  • Maintained contact with VA and other federal agencies to ensure safe and timely transfer of records.
  • Effectively utilized multiple office automation software with varied functions to produce a wide of range of documents and formats.
  • Processed medical-leg Maintained contact with VA and other federal agencies to ensure safe and timely transfer of records.
  • Maintained medical files by inserting additional data into the records and removing files upon request utilizing company policy and legal requirements.
  • Effectively utilized multiple office automation software with varied functions to produce a wide of range of documents and formats.
  • Processed medical-legal releases of information to attorneys and courts pertaining to Tort Faso (Third Party Liability), Workman's Compensation, Labor and Industries and subpoenas.
  • Contacted attorneys to obtain additional information necessary to develop the case.
  • Reviewed paper and electronic medical records to identify material to be photocopied/printed/written to electronic media and released.
  • Organized and maintained files for all Privacy Act requests and subpoena cases for all cases being developed.
02/2015 to 11/2015
Medical Office Assistant Western Tidewater Free Clinic City, STATE,
  • Received patients and visitors by directing telephone calls or visitors to appropriate staff for assistance.
  • Reviewed patient Electronic Health Records by obtaining, recording and updating personal and financial information to ensure correctness.
  • Maintained clinic patient appointment schedule for physicians using a practice management system.
  • Maintained 100% accuracy in filing treatment results in medical records, reviewing patient charts and recording a variety of medical data according to guidelines and evidence-based practices.
  • Scheduled, confirmed and coordinated appointments for multiple providers.
  • Resolved patient issues in a timely manner to ensure satisfactory resolutions by utilizing standardized processes and procedures.
  • Prepared correspondence between medical providers and patients both orally and written.
  • Type 40 words per minute Follow HIPPA confidentiality guidelines.
Education and Training
Expected in to to
: Medical and Health Services Management
South Texas College - McAllen, TX
Expected in 2020 to to
Associate's degree: Health Care Management
Coastline Community College - Fountain Valley, CA
GPA: 4.0
Expected in 2020 to to
Family Advocacy Program:
- ,
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Medical Assistant (CMA)
  • Certified Clinical Medical Assistant (CCMA)
  • Created highly effective new Covid-19 patient screener that significantly impacted efficiency and improved operations.
  • Recognized as HCOS Civilian of the Quarter for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Armed Forces Civilian Service Medal for Covid-19 Operations.
  • FY20 recovered over $10,000 from third parties for medical care.
  • FY19 recovered over $11,000 from third parties for medical care.

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Resume Overview

School Attended

  • South Texas College
  • Coastline Community College

Job Titles Held:

  • Medical Office Support (OA)
  • Account Manager
  • Release of Information Specialist
  • Medical Office Assistant


  • Some College (No Degree)
  • Associate's degree
  • Family Advocacy Program

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