Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Healthcare Manager with more than seven years of experience managing operations in patient-centric medical offices with proven-to-deliver exemplary level of healthcare service. Contribute to high-volume medical practices by providing exceptional customer service and implementing strategies for developing improved health care management. Proven problem solver and excellent communicator. Successfully oversee human resources, budgeting, supply management and patient services. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for developing and leading productive and efficient office staff.


• Medical Billing (7 years)
• Electronic Medical Records (10+ years)
• Human Resources (7 years)
• Medical Scheduling (7 years)
• Case Management (7 years)
• CPT Coding (3 years)
• ICD Coding (7 years)
• Supervising experience (7 years)
• Business development (7 years)
• Recruiting (7 years)
• Records management (7 years)
• Analysis skills (7 years)
• Territory management (7 years)
• Mentoring (7 years)
• Quality Assurance (7 years)
• Conflict management (7 years)
• Healthcare management (7 years)
• Accounts receivable (7 years)
• Leadership (7 years)

Work History
02/2022 to Current Medical Office Operations Manager Cb Richard Ellis | Clifton, NJ,

• Multi-site practice management (St. Vincent’s Downtown Birmingham, Cullman, St. Vincent’s One Nineteen, Fultondale, Clanton)
• Supervise office and medical staff
• Internal business operations
• Human Resources such as recruit, hire and terminate personnel, perform performance
reviews, maintain records for personnel schedules, PTO, etc.
• Order medical and office supplies
• Develop and implement office policies and procedures
• Maintain medical and staff records
• Liaise with doctors and nurses to identify potential office dysfunctions
• Arrange cleaning staff and emergency maintenance services as necessary
• Provide informative material for patients
• Ensure compliance with current healthcare regulations, medical laws and high ethical standards
• Payroll Management and Processing
• Issue Resolution
• Billing/Claims/Insurance
• Assist front office staff as needed with referral processing, scheduling, posting payments and
• Practice website management
• Database: eClinicalWorks

02/2019 to 02/2022 Client Care Director Amerisourcebergen Corporation - Corporate | Plainview, TX,

Director of Gadsden Office - Serving Etowah, Blount, Marshall, and North Jefferson Counties
• Manage all Service Inquiries
• Manage all staff members
• Internal Business Operations
• Point of Contact for Clients
• Sales & Marketing
• Perform Client Functional Assessments
• Perform Client Admissions
• Perform Supervisory Visits
• Issue Resolution
• Invoicing/Billing
• Human Resources
• Caregiver Recruitment
• Payroll Processing
• Scheduling
• On Call
• Unemployment/Worker's Comp Claims
• Private Pay, Long Term Care Insurance, VA Benefits Management
• Database: Generations

08/2017 to 02/2019 Patient Services Specialist Pike Electric Company | Clinton, AR,

• Internal business operations
• Insurance Verification and Authorization - Litigation, Medicare, Medicaid, Workers Comp, and All Major Insurance companies
• Collect copays, coinsurance, etc. and payment posting
• Petty Cash/Money Orders
• End of Day Reconciliation
• Chart Audits
• ICD 10 codes
• CPT Coding
• Creating/Updating Center Handbook, Policy and Procedures Manual, and MSDS Manual
• Check in/Schedule patients (Eval, Subsequent, Re-Eval, FCE, Impairment Rating, Work Conditioning/Hardening, POET)
• Billing/Claims
• Weekly Reports: Medicare Therapy Cap, Plan of Care Tracking, Active Patient Tracking, Patient Appointment Tracking, and Billing Missing Information.
• Registration and Processing of referrals/new patients
• Scanning of all documents
• Faxing MD orders, POC’s, Insurance Pre-Certs, etc.
• Electronic and Paper Medical Records
• Ordering medical and office supplies
• Marketing
• Database: Therapy Source & Rehab Tool Kit

06/2015 to 08/2017 Office Manager Camellia Hospice | City, STATE,

• Internal business operations
• Payroll
• Scheduling of Patient Visits
• Petty Cash
• Billing/Claims
• Chart Audits
• ICD 10 codes
• Personnel Files
• New Hire Orientation (Background checks/DMV record, all new hire paperwork,etc.)
• Scanning of all documents
• Processing and Entering new referrals and patient medical records into database
• Fleet Management
• IDT Meeting Management
• Record minutes for all meetings
• Faxing MD orders
• Ordering of medical supplies
• Insurance Verification and Authorization (Medicare, Medicaid, BCBS, etc.)
• Maintaining Record of Deaths with the state of AL
• Filing Death Certificate
• Communicate information to employees
• On Call Schedule
• Marketing
• Maintained a clean and orderly office
• Microsoft Office experience
• Electronic Charting (Tablet)

• Handled faxing, copying, filing and scanning

• Managed office supplies
• Database: Home Care Home Base
• Covered Cullman, Marshall, Madison, Limestone, Morgan, Winston Counties

Expected in | General Studies/Nursing/Social Work Wallace State Community College - Hanceville, Hanceville, AL, GPA:
Expected in 05/2009 High School Diploma | Hanceville High School, Hanceville, AL GPA:
  • Certified Nursing Assistant (CNA)

August 2009 to Present

Positions held:

Westminster Assisted Living 2014-2015

Comfort Care Hospice & Home Health 2012-2014

Hanceville Nursing and Rehab 2009-2012

  • CPR Certification

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School Attended

  • Wallace State Community College - Hanceville
  • Hanceville High School

Job Titles Held:

  • Medical Office Operations Manager
  • Client Care Director
  • Patient Services Specialist
  • Office Manager


  • High School Diploma

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