medical office manager medical assistant resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 30 years of related experience, diligent nature and expertise in electronic records management.
Medical Office Assistant with 10 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology.
Detail-oriented and knowledgeable Medical Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accomplishments
Graduated with Honors GPA 4.0
30 years in the Healthcare industry
Clinical experience in home health, medical office, nursing home , hospital , and private duty settings.
Skills
Teamwork
Responsible
Customer service
First Aid/CPR
Detail-oriented
Conflict resolution
Good listening skills
Organization and Time management
Microsoft Office
Good telephone etiquette
Multitasking abilities
Collaboration
Written Communication
Critical thinking
Work History
05/2011 to 07/2021Medical Office Manager/Medical Assistant Atrium Health | Stallings, NC,
Developed policies and procedures for effective practice management.
Addressed and remedied all patient or team member issues.
Created and implemented organizational policies and procedures.
Developed and maintained electronic record management systems to analyze and process data.
Built relationships with physicians to create steady referral pipeline.
Developed close working relationships with front office and back office staff.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Performed patient assessments and contributed to development of interdisciplinary care plans.
Consulted with healthcare professionals on business decisions.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Assisted with regulatory issues such as compliance.
Oversaw medical office operations, including keeping patient flow, obtaining specimens and performing CLIA waived tests.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Created and managed electronic patient records, encompassing data entry, paper chart upkeep, and obtaining EKG's.
03/2008 to 12/2009Unit SecretaryPalmetto Health | Simpsonville, SC,
Organized paperwork such as charts and reports for office and patient needs.
Executed administrative duties to facilitate unit tasks and meet team goals.
Managed incoming calls and directed to appropriate department.
Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
Transcribed doctors' medication orders, lab test requests and care plans.
Enhanced office productivity by handling high volume of callers per day.
Maintained current and accurate medical records for patients.
Provided information for patient admissions and discharges to foster timely processing.
04/2004 to 11/2007Medical Unit SecretaryCarillon New River Valley Medical Center | City, STATE,
Used coordination and planning skills to achieve results according to schedule.
Demonstrated respect, friendliness and willingness to help wherever needed.
Identified issues, analyzed information and provided solutions to problems.
Exceeded goals through effective task prioritization and great work ethic.
Maintained excellent attendance record, consistently arriving to work on time.
Maintained energy and enthusiasm in fast-paced environment.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Resolved problems, improved operations and provided exceptional service.
Proved successful working within tight deadlines and fast-paced atmosphere.
04/2002 to 04/2005Certified Nursing AssistantCarillon New River Valley Medical Center | City, STATE,
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Transported patients between rooms and appointments or testing locations.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
Expected in to to Associate Degree In Medical Assistant | American University , Roanoke Virginia , GPA:
Expected in to to Patient Care Technician | Doctors Hospital , Lanham, MD, GPA:
Expected in to to Certification In Nursing Assistant | Heritage Hall Nursing Home, Blacksburg VA, GPA:
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