medical office manager cardiology resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Fully certified Medical Office Manager and Healthcare Coordinator who multitasks working both frontline patient care coordination, and behind the scenes schedule creation and maintenance for an assigned clinic(s). Duties and responsibilities include enforcing HIPPA regulations to safeguard patient information, maintaining and revising patient demographics, and scheduling/rescheduling patient appointments.
Skills
Scheduling patient appointments
Policy and procedure revision
Building and modifying schedules
Coordinating everyday operations within medical department
Manages and handles all referrals from on and off base providers
Builds and maintains provider recall roster for Acute/Emergent level visits for Neurologists
Work History
11/2021 to 10/2022Medical Office Manager (Neurology Clinic)USAF/673rd Med Group | , , Anchorage, AK
Acted as primary editor for both Neurologist's On-Call schedule for JBER's Emergency Department; has modified this schedule from DEC 2021 - OCT 2022 in turn, allowing over 150 urgent/acute cases to be seen on short notice.
Served as Neurology's Patient Advocacy Manager and are patients' main source of promoting feedback both good and bad to hospital leadership; has submitted and completed over 70 patient feedback logs.
Was responsible for scheduling almost all outpatient appointments both virtual and in person; has scheduled over 500 patients in total.
Was in charge of maintaining/creating patient medical charts for all appointments; creates over 15 patient medical charts daily, and has created over 3,600 patient charts in total.
Was in charge of deferring/accepting referrals from all facilities based on access to care standards and booking guidelines; has accepted over 350 referrals.
02/2020 to 11/2021Medical Office Manager (Pulmonology)USAF | , ,
Created paper tracking process for future patient appointments; over 1,000 patient appointments were scheduled using this process.
Acted as primary authority for verifying/revising patient demographics and insurance information; reviewed/forwarded demographics and insurance of over 750 patients to JBER's Insurance department for final revision.
Acted as primary contact for patients to relay messages to clinic's provider in regard to medication updates, health status updates and results reviews for MRIs and Labs; has created over 1,000 messages per patient requests and has closed out each message.
Acted as primary enforcer for HIPPA and DHA guidelines for all members within this department.
Was responsible for creating all patient documentation for in-clinic appointments on a daily basis; over 1500 patient packets were created during time spent in clinic.
02/2020 to 11/2021Medical Office Manager (Cardiology)USAF | , , Anchorage, AK
Created appointment management system to reduce paper usage and improve accuracy of patient appointment tracking; over 1,000 patient appointments.
Is involved in direct healthcare coordination, relaying preparatory instructions for patient appointments and maintaining patient documentation during/after patient appointments.
In charge of verifying and revising patient demographic data and documenting current patient insurance information; has reviewed/forwarded over 750 Insurance Verification forms to JBER Hospital's Insurance Department.
Provides pathway for established patients to get in contact with their established provider to relay updates to health status, medication updates, updates for ordered labs/radiology results; has created over 1500 messages based on patient requests.
Was responsible for creating all patient documentation for in-clinic appointments on a daily basis; over 1500 patient packets were created during time spent in clinic.
04/2019 to 02/2020Outpatient Medical Records TechnicianUnited States Air Force | , , Anchorage, AK
Kept accurate log of requests for medical information and records; over 400 hard copy medical records were inventoried and transferred to other military bases.
Processed medical record requests from patients and other clinics within our facility, in turn allowing safeguarded distribution of hospital encounters.
Obtained and inventoried release of information forms for every patient enrolled within the hospital on a yearly basis; 400 patients were provided new/initial release of information forms.
Enforced all medical staff to abide by HIPPA policies to ensure the protection of all patient medical documentation and demographics.
Responsible for scanning in paper copy hospital records from JBER and other facilities; over 700 encounter notes were scanned into patient medical charts.
Education
Expected in 06/2018 to to High School Diploma | Stadium, Tacoma, WAGPA:
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