Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting the front office patient admissions as smoothly as possible. Positive and upbeat with excellent communication skills. Hardworking and willing to go extra mile to complete any task.

  • Medical office administration
  • Medical Office Management
  • Medical office support expertise
  • Basic medical knowledge
  • Medical facility knowledge
  • Medical insurance
  • Medical terminology understanding
  • Opening and closing offices
  • Medical research
  • Medical terms and procedure knowledge
  • Medical information release
  • Medical admissions process knowledge
  • Office support (phones, faxing, filing)
  • Microsoft Office proficient
  • Ability to read medical records
  • Proficient in English and Polish language.
  • Medical test reviews
  • Standard medical equipment
  • Organizing medical records
  • Front office operations
  • Medical Coding
  • Business office administration
  • Medical records
  • Medical data entry
  • Knowledge of medical and psychiatric terminology
  • Prior authorization for medications
Work History
09/2014 to Current
Medical Office Assistant/Office Manager Veyo Sun City, AZ,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Accurately collected personal, billing and medical details for patients per day.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Reviewed and sent medical records to other physicians upon request.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Ensured confidentiality of medical records relating to clients' treatment.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
  • Aided with prescription refill requests.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
01/2015 to 06/2020
Co-Owner Manhattan Finish LLC City, STATE,
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Promoted positive customer experience through day-to-day supervision and management of facility.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
04/2014 to 05/2016
Small Business Co-Owner Pol-Mart LLC City, STATE,
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues.
  • Enhanced operational efficiency and productivity by managing budgets and accounts.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
Expected in 06/2002
High School Diploma:
Fort Hamilton H.S - Brooklyn NY,
Expected in
No Degree: Business
College of Staten Island of The City University of New York - Staten Island, NY

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School Attended

  • Fort Hamilton H.S
  • College of Staten Island of The City University of New York

Job Titles Held:

  • Medical Office Assistant/Office Manager
  • Co-Owner
  • Small Business Co-Owner


  • High School Diploma
  • No Degree

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