Enthusiastic Administrative professional who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of HIPAA policies. Experienced in transcription, medical records management, and proficient Microsoft Office/ Excel/ Word. Motivated to learn, grow and excel in Customer Service.
Skills
Upbeat and Positive Personality
Calm and Professional Under Pressure
Data Entry and Maintenance
Assist Consumers Needs
Efficient and Detail-Oriented
Telephone and Email Management
Insurance Verification
Medical Records Maintenance
HIPAA Compliance
Medical Software Applications
Patient Relations
Patient Health Information Access
Organization and Time Management
Dependable And Responsible
Work History
05/2019 to Current
Medical Office Assistant IIKaiser Permanente – Westlake Village, CA,
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Received, recorded and filed medical payments by check, cash and credit card.
Used EPIC to schedule appointments for doctor visits and procedures.
Called and faxed pharmacies to submit prescriptions and refills.
Entered procedure codes and diagnosis codes into medical billing software.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Organized patient files and streamlined operations to improve efficiency.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office bookkeeping with insurance billing and patient payments.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
09/2018 to 05/2019
Customer Service RepresentativeMci – Dover, NH,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
04/2017 to 09/2018
Patient Services SpecialistDignity Health – Phoenix, AZ,
Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Inputted accurate patient insurance, billing and payment information in EPIC..
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Contacted insurance company to verify patient coverage before visit.
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Collected patient co-pay and issued receipt to confirm payment.
Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Balanced deposits and credit card payments each day.
08/2015 to 04/2017
Patient Service SpecialistAtrium Health – Asheville, NC,
Facilitated communication between patients and various departments and staff.
Followed document protocols to safeguard confidentiality of patient records.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Organized patient records and database to facilitate information storage and retrieval.
Helped address client complaints through timely corrective actions and appropriate referrals.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Education
Expected in 06/1989 to to
High School Diploma: Mansfield Jr And Sr High School - Mansfield, PA, GPA:
Certifications
HIPAA Privacy and Security regulations Training - 2015-2022
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.