medical office assistant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Skilled Medical Office professional offering 5 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

  • Knowledge of HIPAA regulations
  • Bookkeeping
  • Medical software applications
  • Knowledge of medical terminology
  • Medical records management
  • Patient relations
  • Customer service
  • Supervision & leadership
  • Good work ethic
  • Planning & organizing
  • Critical thinking
  • Quality control
  • Drawing blood
  • Proper storage procedures
  • Manual and finger dexterity
  • Sanitation and sterilization
  • Data entry
  • Sharps disposal
  • Tracking specimens
  • Microsoft Office
01/2023 to Current
Medical Office Assistant Unitypoint Health East Moline, IL,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Registered patients and scheduled appointments.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Maintained confidentiality of records relating to clients' treatment
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
03/2020 to 12/2021
Lead CSR Circle K Stores, Inc. Galesburg, IL,
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Directed inbound calls in phone queues to improve call flow.
  • Processed customer account changes with proprietary software.
  • Oversaw customer support services for multiple locations.
  • Updated databases with new and modified customer data.
10/2017 to 05/2020
MHT MS State Hospital City, STATE,
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Education and Training
Expected in 04/2019
Phlebotomy Certification : Phlebotomy
School of Phlebotomy - Jackson,Ms,
Expected in 05/2016
Medical Assistant Certification: Medical Assistant
Delta Technical College - Horn Lake, MS

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Resume Overview

School Attended

  • School of Phlebotomy
  • Delta Technical College

Job Titles Held:

  • Medical Office Assistant
  • Lead CSR
  • MHT


  • Phlebotomy Certification
  • Medical Assistant Certification

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