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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Thorough Medical Office Assistant with outstanding communication and accounting skills. Exemplary understanding of medical laws and ethics. Knowledgeable in medical software applications. Compassionate, reliable and energetic.

Skills
  • Critical Thinking
  • Epic Systems
  • Organization and Time Management
  • Supply Ordering
  • Administrative Tasks
  • CPR Certified
  • Problem Solving
  • Verbal and Written Communication
  • Customer Service
  • Appointment Scheduling
  • Detail-Oriented
  • Time Management
  • Mail Distribution
  • Office Coordination
  • Flexible Schedule
  • BLS Certified
Education
Northeast Texas Community College Mt Pleasant , Expected in 05/2013 Associate Of Applied Science : Biology - GPA :
Work History
St. Joseph Health - Medical Office Assistant
Torrance, CA, 07/2017 - 11/2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Received and routed laboratory results to correct clinical staff members.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed financial documentations such as expense reports and invoices.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
St. Joseph Health - Medical Office Assistant
Victorville, CA, 05/2014 - 07/2017
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received and routed laboratory results to correct clinical staff members.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed financial documentations such as expense reports and invoices.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

+ Edit or add your own

  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
Gap Solutions, Inc - Medical Officer
Longview, TX, 02/2007 - 08/2011
  • Improved patient outcomes and delivery of care through improved clinical quality processes.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
  • Worked with research and pharmaceutical organizations to conduct clinical trials.
  • Applied continuous process improvement strategies to enhance case management, programs and clinical management.
  • Administered medical billing and collections, marketing and operational budgets.
  • Completed patient referrals to other medical specialists.
  • Defined medical and administrative best practices in policies and procedures.
  • Drove significant improvement in achievement of goals related to health, safety and employee relations.
  • Drove planning for business development and relationship building with healthcare partners.
  • Created robust systems and controls to improve patient records management.
  • Maintained compliance with local, national and federal requirements for staff education and certifications.
  • Created effective marketing plans to attract new patients to practice.
  • Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
  • Aligned room and treatment procedures with overall regulations to deliver high quality of patient care.
  • Acted as point of contact for accounting and finance and provided firms with documentation of trial balances, finances and cost reporting for Medicare and Medicaid.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with national and international organizations to leverage industry connections.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Collaborated with store manager to maintain daily operations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Identified new areas of scientific research and provided internal training.

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resume Strength

    Resume Overview

    School Attended

    • Northeast Texas Community College

    Job Titles Held:

    • Medical Office Assistant
    • Medical Office Assistant
    • Medical Officer

    Degrees

    • Associate Of Applied Science

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