Medical Office Assistant resume example

• Received, recorded and filed medical payments by check, cash and credit card.
• Scheduled surgeries for multiple surgeons and booked operating rooms.
• Entered procedure codes and diagnosis codes into medical billing software.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Improved timely payment of bills by developing flexible payment plans for patients.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Obtained payments from patients and scanned identification and insurance cards.
• Managed office bookkeeping with insurance billing and patient payments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Received and routed laboratory results to correct clinical staff members.
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
• Registered and verified patient records before triage with most up-to-date information.
• Managed financial documentations such as expense reports and invoices.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.

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• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.

• Improved patient outcomes and delivery of care through improved clinical quality processes.
• Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
• Worked with research and pharmaceutical organizations to conduct clinical trials.
• Applied continuous process improvement strategies to enhance case management, programs and clinical management.
• Administered medical billing and collections, marketing and operational budgets.
• Completed patient referrals to other medical specialists.
• Defined medical and administrative best practices in policies and procedures.
• Drove significant improvement in achievement of goals related to health, safety and employee relations.
• Drove planning for business development and relationship building with healthcare partners.
• Created robust systems and controls to improve patient records management.
• Maintained compliance with local, national and federal requirements for staff education and certifications.
• Created effective marketing plans to attract new patients to practice.
• Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
• Aligned room and treatment procedures with overall regulations to deliver high quality of patient care.
• Acted as point of contact for accounting and finance and provided firms with documentation of trial balances, finances and cost reporting for Medicare and Medicaid.
• Implemented procedures necessary for compounding, mixing, packaging and labeling.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Spearheaded and implemented new projects to expand scope of engagement.
• Developed policies and procedures for effective pharmacy management.
• Collaborated with national and international organizations to leverage industry connections.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Removed trash and straightened counters to keep pharmacy area clean and neat.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Successfully negotiated client contract renewals to create increased revenue.
• Collaborated with store manager to maintain daily operations.
• Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
• Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Communicated with patients, ensuring that medical information was kept private.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
• Reviewed and evaluated test results to suggest care and treatment options.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Identified new areas of scientific research and provided internal training.