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Medical Office Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dependable and personable Medical Office professional with a 18 year track record of providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management.

Skills
  • Patient relations
  • Medical software applications
  • Knowledge of HIPAA regulations
  • Customer service
  • Healthcare coding competency
  • Medical records management
  • Knowledge of medical terminology
  • Patient scheduling
  • ICD-9 and ICD-10 coding
  • Medical billing
Experience
Medical Office Assistant, 09/2019 to Current
First Health Of The Carolinas Pinehurst, NC,
  • Work schedule is typically three shifts consisting of twelve hour days for a total of thirty six hours a week on a rotating schedule.
  • Scheduled appointments for patients via phone and in person.
  • Maintained confidentiality of records relating to clients' treatment
  • Collected information, verified insurance and collected co-payments for average of 40 patients each day.
  • Collected forms and scanned insurance cards to coordinate patient information for billing and insurance processing.
  • Used EPIC software to process patient payments and update accounts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Registered patients and scheduled appointments.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Answered and directed incoming calls using multi-line telephone system.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up the waiting room so that it remained neat and organized.
Medical Receptionist, 01/2006 to 09/2019
Healthcare Partners Pacific Gateway, CA,
  • Work schedule was forty hours a week with a varying Monday-Friday schedule.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy family practice office with 6 providers.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Processed patient payments and scanned identification and insurance cards.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up the waiting room so that it remained neat and organized.
  • Informed patients of financial responsibilities prior to rendering services.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Set up appointments for physician visits and procedures using calendar software.
  • Analyzed and interpreted patient medical and surgical records to determine billable services.
  • Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
  • Entered procedure codes, diagnosis codes and patient information into Nextgen.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Translated patient information into alphanumeric and numeric medical codes
  • Designed improved training procedures to help new staff acclimate quickly.
  • Assisted with properly processing records requests.
Dental Receptionist, 05/2004 to 11/2006
Sea Mar Community Health Centers Tumwater, WA,
  • Work schedule was a forty hour week with a Monday-Friday schedule.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Collected payments from patients and arranged payment schedules.
  • Answered and managed incoming calls and emails.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Verified, updated and entered patient information into system.
  • Maintained recall list and filled vacancies on the schedule in the event of no calls, no shows and cancellations.
Education and Training
Technical Certificate : Medical Billing And Coding, Expected in 05/2004
to
Bryman College - Alhambra, CA,
GPA:
Activities and Honors

Vice President of Marching Marksmen Band Board

Volunteer for Keep Perry County Clean

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Resume Overview

School Attended
  • Bryman College
Job Titles Held:
  • Medical Office Assistant
  • Medical Receptionist
  • Dental Receptionist
Degrees
  • Technical Certificate