medical office assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Self-motivated Administrative professional with extensive experience overseeing medical office operations.

Dependable medical team member with 5 years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.

Friendly Medical Office Assistant with the ability to build long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Able to work independently and maintains superb interpersonal skills.

Dedicated Medical Office Assistant with 2 years of industry experience. Experienced in managing patient records, healthcare coding and transcription. SKilled in administrative duties, including bookkeeping, handling health insurance queries and billing.

Personable office assistant brings experience in balancing problematic administrative and clinical duties to achieve patient satisfaction. Thorough understanding of medical registration process and procedures to streamline client process. Highly organized, proactive and punctual with team-oriented mentality.

  • Patient relations
  • Medical software applications
  • Knowledge of HIPAA regulations
  • Documentation procedures expert
  • Patient scheduling
  • Data entry
Medical Office Assistant, 10/2019 to 02/2021
Erickson LivingNovi, MI,
  • Scheduled appointments for patients via phone and in person.
  • Used [Type] software to process patient payments and update accounts.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Assisted with referrals and prepared medical records for patients.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Registered patients and scheduled appointments.
Medical Coordinator, 07/2016 to 04/2019
BcfsCuero, TX,
  • Encouraged patients to engage with community programs to develop community organization efforts.
  • Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
  • Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
  • Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
  • Processed confidential, patient paperwork with accuracy and deference to patient privacy.
  • Connected patients with referred doctors to provide specialized, high-quality care.
  • Remained level-headed and proactive during emergency situations.
  • Documented all patient information, including condition or injury, treatment and medication administration.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Store Manager, 06/2014 to 07/2016
EvereveNaperville, IL,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw POS operations and cash management to reduce errors.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Assessed, optimized and elevated operations to target current and expected demands.
Education and Training
High School Diploma: , Expected in 05/1986
Cannelton High School - Cannelton, IN

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Resume Overview

School Attended

  • Cannelton High School

Job Titles Held:

  • Medical Office Assistant
  • Medical Coordinator
  • Store Manager


  • High School Diploma

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