medical office assistant resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
EMR Software
OSHA Compliance
Written and Verbal Communication
Problem-Solving
Multitasking and Organization
Medical Records Maintenance
Appointment Scheduling
HIPAA Compliance
Computer Skills
Insurance Verification
Attention to Detail
Patient Flow
Phone and Email Etiquette
Medical Charting
Organization and Time Management
Epic Systems
Customer Service
BLS Certified
Detail-Oriented
Time Management
Experience
06/2022 to 01/2023Medical Office AssistantUnitypoint Health | West Des Moines, IA,
Scheduled appointments for patients via phone and in person.
Assisted with referrals and prepared medical records for patients.
Registered patients and scheduled appointments.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Maintained confidentiality of records relating to clients' treatment
Received and screened telephone calls and visitors by determining or addressing needs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Communicated with patients with compassion while keeping medical information private.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Interviewed patients to complete case histories and intake forms.
08/2021 to 06/2022Eligibility Referral Specialists/Front Desk ReceptionistCapitalsource | Fallbrook, CA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted visitors to provide information and direct to appropriate personnel.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Explained policies and procedures to visitors.
Scheduled appointments and maintained and updated appointment calendars.
Greeted customers, answered general questions and directed to appropriate locations.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Greeted visitors entering establishment to determine nature and purpose of visit.
Protected clients' rights by maintaining confidentiality of personal and financial information.
05/2018 to 05/2019Bank TellerBrixmor Property Group Inc. | Carlsbad, CA,
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Welcomed customers and offered pleasant service during entire transaction.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Explained bank services, financial products and applicable fees to customers.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Opened new checking, savings and lines of credit for customer accounts.
Maintained confidentiality of bank records and client information.
Built and maintained client relationships through quality, personalized interactions.
Delivered exceptional service to customers in person or over telephone.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
04/2015 to 03/2017Mailroom ClerkBuckeye Insurance Consultants | City, STATE,
Operated mail processing equipment and manually sorted mail.
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
Obtained receipts for registered and insured mail.
Answered telephones, directed calls and took messages.
Education and Training
Expected in 01/2004 to to Associate of Applied Science | Medical AssistantingRETS Tech Center, Centerville, OH, GPA:
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