Medical Office Assistant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Professional and well-rounded with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth and experienced in de-escalating situations.

  • Patient relations
  • Medical records management
  • Knowledge of medical terminology
  • Data entry
  • Workers' compensation claims
  • Interviewing techniques
  • Claims file management processes
  • Strong interpersonal and communication skills
  • Medical coding
  • Utilization review
  • Staff supervision
  • Document control
  • Project management
  • Customer relationship management
  • Investigative research
  • Audit procedures
  • Workforce Management
  • Scheduling and calendar management
  • Training and coaching
  • Issue and conflict resolution
  • Data management
  • Customer service
  • Training & Development
  • CPR certified
Medical Office Assistant, 10/2020 to Current
Examworks Jackson, MS,
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Assisted back office patient processes to reduce office wait times.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Account Representative, 05/2019 to 02/2020
Smc Corporation Waco, TX,
  • Staying up to date with current and prospective company accounts.
  • Communicating with clients and addressing any concerns.
  • Monitoring client communication and promptly responding to calls and emails.
  • Creating company invoices and recording all client transactions.
  • Maintaining records for client accounts and auditing them regularly.
  • Collaborating with a variety of different departments to better serve the clients' needs, such as the accounting and marketing departments.
  • Posting and verifying batch reports for months end.
Workers Compensation Claims Examiner, 09/2014 to 02/2019
Department Of Labor Little Rock, AR,
  • Analyze and process medical-only and minor lost time workers' compensation claims under minimal supervision.
  • Supports other representatives, examiners, and leads with larger or more complex cases as necessary.
  • Determine compensability and benefits due pursuant to the client contract; make timely claims payments and adjustments.
  • Calculate and assign timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the file also prepares necessary state fillings within statutory limits.
  • Assist with claim recovery opportunities including subrogation also coordinate vendor referrals for additional investigation and escalate litigation files as needed.
  • Uses appropriate cost containment techniques strategic vendor partnerships to reduce overall cost of claims for assigned clients.
  • Ensure claim files are properly documented and claims coding is correct.
  • Communicates claim activity and processing with the claimant and client, and appropriate medical contact.
  • Process routine payments and prescriptions and status reports for lifetime medical claims and/or extended period medical claims.
  • Maintains professional client relationships and refer cases to management when appropriate.
Utilization Review Coordinator, 04/2005 to 09/2014
Promises Addiction Treatment Center Berry Hill, TN,
  • Access, triage and assign cases for utilization review (UR).
  • Respond to telephone inquiries proving accurate information and triage as necessary.
  • Enters demographics and UR information into claims or clinical management system maintaining data integrity, and support other units as needed.
  • Obtain all necessary information required for utilization review processing for internal and external sources per policies and procedures.
  • Distributes incoming and outgoing correspondences, faxes and mail; upload review documents into paperless system ad necessary.
  • Conduct training sessions for corporate personnel to maximize performance.
  • Create monitoring and evaluation strategies and logistics.
Education and Training
Bachelor of Business Administration: Business Management, Expected in 05/2023
Strayer University - Memphis, TN

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Resume Overview

School Attended
  • Strayer University
Job Titles Held:
  • Medical Office Assistant
  • Account Representative
  • Workers Compensation Claims Examiner
  • Utilization Review Coordinator
  • Bachelor of Business Administration

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