Conscientious Goal Oriented professional offering over 4 years of experience in fast-paced settings. Competent , Positive and upbeat with excellent communication skills. Detail-oriented and knowledgeable Medical Office Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English and Spanish abilities. Energetic Medical Office Assistant offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.
Skills
Relationship building
Training and presentations
Restocking and display setup
Mail handling
Inventory management
Employee orientation
[Software] proficiency
Exchanges and refunds
Supply ordering
Retail transactions processing
Sales strategies
Invoicing and shipping documentation
Purchasing
Staff management
Training and mentoring
Work History
Medical Office Assistant, to A.O. Fox – Oneonta, NY,
Organized paperwork such as charts and reports for office and patient needs
Enhanced office efficiency by handling 150 + callers per day
Welcomed 25 patients and visitors per day via telephone and in person
Scheduled, rescheduled and handled cancelled appointments for patients
Scheduled appointments for doctor visits and procedures using desktop calendar software
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Kept patients' appointments on schedule by informing provider of patient’s arrival and any delays
Pulled charts and prepared for nurses and doctors assessment
Filed and retrieved patient records for provider
Maintained privacy of patients’ information
Assistant Retail Sales Manager, to Greenlane – Moreno Valley, CA,
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
Met or surpassed business targets regularly through employee engagement and forward-thinking planning
Rotated merchandise and displays to feature new products and promotions
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Helped with planning schedules and delegating assignments to meet coverage and service demands
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Created weekly company employee appreciation outings to reinforce employee-centric environment
Coached team on effective upselling and cross-selling methods
Assisted Store Manager in meeting standards for customer service and quality
Maintained positive customer relationships by responding quickly to customer service inquiries
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Onboarded new employees, including training, mentoring and new hire documentation
Trained and managed associates in customer service and sales techniques
Provided current employees options for additional training opportunities
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
Assisted Manager in interview process of prospective employees and provided feedback
Maintained high levels of organization in store by directing customers and replenishing merchandise
Conducted store inventories once per quarter
Performed mandatory audits to ensure compliance in all areas were met
Processed payments for credit and debit cards and returned proper change for cash transactions
Walked through store areas every hourly to identify and proactively resolve issues negatively impacting operations
Monitored security and handled incidents calmly
Planned team-building exercises to increase employee performance and job satisfaction
Reconciled daily sales transactions to balance and log day-to-day revenue with POS Software
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Maintained exceptionally clean, customer-friendly and well-run Sales Floor department
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Served as floating manager-on-duty, MOD, to cover shift shortage
Answered questions about store policies and concerns to support positive customer experiences
Retail Sales Manager, 03/1997 to 01/2004 Aarons – Spokane, WA,
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
Trained team members in successful strategies to meet operational and sales targets
Established and optimized schedules to keep coverage and service in line with forecasted demands
Managed all aspects of store operations, including organization, maintenance and purchasing functions
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
Answered questions about store policies and concerns to support positive customer experiences
Promoted business strategy by implementing improvements based on guest feedback20
Education
: Certified Nurses Assistant, Expected in South Texas College - Mcallen, TX GPA:
Diploma : Basic required courses, Expected in 05/1992 Memorial High School - Mcallen, TX GPA:
BCIS: Microsoft Office Excel and Outlook, Expected in 03/2017 South Texas college - McAllen, TX GPA:
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