Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Conscientious Goal Oriented professional offering over 4 years of experience in fast-paced settings. Competent , Positive and upbeat with excellent communication skills. Detail-oriented and knowledgeable Medical Office Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English and Spanish abilities. Energetic Medical Office Assistant offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.

  • Relationship building
  • Training and presentations
  • Restocking and display setup
  • Mail handling
  • Inventory management
  • Employee orientation
  • [Software] proficiency
  • Exchanges and refunds
  • Supply ordering
  • Retail transactions processing
  • Sales strategies
  • Invoicing and shipping documentation
  • Purchasing
  • Staff management
  • Training and mentoring
Work History
Medical Office Assistant, to
A.O. FoxOneonta, NY,
  • Organized paperwork such as charts and reports for office and patient needs
  • Enhanced office efficiency by handling 150 + callers per day
  • Welcomed 25 patients and visitors per day via telephone and in person
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Kept patients' appointments on schedule by informing provider of patient’s arrival and any delays
  • Pulled charts and prepared for nurses and doctors assessment
  • Filed and retrieved patient records for provider
  • Maintained privacy of patients’ information
Assistant Retail Sales Manager, to
GreenlaneMoreno Valley, CA,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Rotated merchandise and displays to feature new products and promotions
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Created weekly company employee appreciation outings to reinforce employee-centric environment
  • Coached team on effective upselling and cross-selling methods
  • Assisted Store Manager in meeting standards for customer service and quality
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Trained and managed associates in customer service and sales techniques
  • Provided current employees options for additional training opportunities
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Maintained high levels of organization in store by directing customers and replenishing merchandise
  • Conducted store inventories once per quarter
  • Performed mandatory audits to ensure compliance in all areas were met
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Walked through store areas every hourly to identify and proactively resolve issues negatively impacting operations
  • Monitored security and handled incidents calmly
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Reconciled daily sales transactions to balance and log day-to-day revenue with POS Software
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
  • Maintained exceptionally clean, customer-friendly and well-run Sales Floor department
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Served as floating manager-on-duty, MOD, to cover shift shortage
  • Answered questions about store policies and concerns to support positive customer experiences
Retail Sales Manager, 03/1997 to 01/2004
AaronsSpokane, WA,
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
  • Trained team members in successful strategies to meet operational and sales targets
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Answered questions about store policies and concerns to support positive customer experiences
  • Promoted business strategy by implementing improvements based on guest feedback20
: Certified Nurses Assistant, Expected in
South Texas College - Mcallen, TX
Diploma : Basic required courses, Expected in 05/1992
Memorial High School - Mcallen, TX
BCIS: Microsoft Office Excel and Outlook, Expected in 03/2017
South Texas college - McAllen, TX

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Resume Overview

School Attended

  • South Texas College
  • Memorial High School
  • South Texas college

Job Titles Held:

  • Medical Office Assistant
  • Assistant Retail Sales Manager
  • Retail Sales Manager


  • Some College (No Degree)
  • Diploma
  • BCIS

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