Medical Office Assistant Resume Example

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other departments and managers and served as main liaison between staff offices. Coordinated patient account resolution. Managed medical supply inventory, insurance records, patient charts and company files using online and in-house tracking system. Managed incoming and outgoing calls for busy medical office. Contacted insurance providers to verify correct information and get authorization for proper billing codes. Supervised and trained staff. Updated patient accounts and information on a daily basis. Communicated with patients via phone, email and in person to obtain efficiency in patient care and compliance. Handled and processed confidential patient information. Scheduled and confirmed appointments for entire management team. Provided support in managing operation work flow. Successfully established effective systems for record retention by creating database for tracking records and archived data. Managed communication as primary liaison between departments, clients and vendors. Coordinated admission processes and prepared medical records and agreement packets. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Accurately recorded and reported test results according to established procedures. Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting. Demonstrated testing procedures and equipment to new laboratory personnel.Developed and maintained positive customer relationships through effective communication.Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned. Issued and assisted physician in creating orders in Electronic Medical Record. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.Directed patient flow during practice hours, minimising patient wait time.Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Wrote clear and detailed clinical phone messages for physicians.Prepared prescription refill requests on behalf of the physician.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Scheduled radiology exams for patients.Arranged and assisted with hospital admissions.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Quickly responded to staff and client inquiries regarding CPT codes.Retrieved physician correspondence from dictation service and made edits when necessary.Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Provided administrative support for physician. Confirmed patient information, collected copays and verified insurance.Resolved and clarified issues with patient medications and collaborated with local pharmacies.Submitted refund requests for claims paid in error.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Communicated with medical transcriptionists regarding patient medical records. Checked mail, shopped for physician requested items and handled bill payments. Handled incoming and outgoing correspondence, including mail, email and faxes.Screened telephone calls and inquiries and directed them as appropriate.organised personal and professional calendars and supplied reminders of upcoming meetings and events.Ran errands, including office shopping and picking up physician purchases. Attended business meetings and took meeting minutes. Organized physician personal insurance correspondence, projects for personal retirement accounts, dental and medical appointments and professional florest around client's house.