Medical Office Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated and focused professional excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role containing meaningful responsibility for the good of myself and others..

Professional Value Offered

Advancement in Responsibility to key leadership role after seven months of employment.

Organized and developed office protocol for standard daily functions, planned, and implemented strategies for office, other staff and physician personal schedules and multiple patient/customer concerns.

Successfully managed revenue received and banking transactions toward practice, and administered attention and handling of office/practice expenditures.

Resourcefully played key role in practice turn over and all aspects of a major office transitions.


  • Contributed to an annual [<number>]% increase in productivity through improvements in operations, quality, safety and administration.


  • Ensured charting accuracy through precise documentation.


  • Maintained compliance with regulatory standards by [compliance activity].


  • Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.
Expected in 2013
Associate of Arts: Liberal Studies
Rose State College - Midwest City, OK
Expected in 1996
Diploma: Medical Assisting/Phlebotomy
Platt College - Oklahoma City, OK
Expected in 1988
Diploma/Certificate: Executive Legal Secretary
Draughon College - Oklahoma City, OK

Expecting Diploma AA, Liberal Studies, Rose State College 2013

Diploma Medical and Administrative Assistant/Phlebotomist, Platt College 1996

Diploma Executive Legal Secretary, Draughon College 1988

Technical Skills
Teaching Medical Assistant program 3 2011
Supervising, Directing, Planning, Organizing, Proficient 20+ Current
  • Computer and Internet proficiency.
  • Typing and strong proofreading abilities.
  • Superior organizational and time management skills.
  • Exceptional detail to professionalism, privacy, and confidentiality.
  • Firm grasp of MS Word, Excel Spreadsheets, Power point, Outlook and various other software related programs and functions.
  • Self directed and devoted team player.
  • Excellent communicator with clients, customers, and intraoffice personnel as well as peers.

08/2011 to
Medical Office Assistant Adirondack Medical Center Saranac Lake, NY,

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other departments and managers and served as main liaison between staff offices. Coordinated patient account resolution. Managed medical supply inventory, insurance records, patient charts and company files using online and in-house tracking system. Managed incoming and outgoing calls for busy medical office. Contacted insurance providers to verify correct information and get authorization for proper billing codes. Supervised and trained staff. Updated patient accounts and information on a daily basis. Communicated with patients via phone, email and in person to obtain efficiency in patient care and compliance. Handled and processed confidential patient information. Scheduled and confirmed appointments for entire management team. Provided support in managing operation work flow. Successfully established effective systems for record retention by creating database for tracking records and archived data. Managed communication as primary liaison between departments, clients and vendors. Coordinated admission processes and prepared medical records and agreement packets. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Accurately recorded and reported test results according to established procedures. Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting. Demonstrated testing procedures and equipment to new laboratory personnel.Developed and maintained positive customer relationships through effective communication.Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned. Issued and assisted physician in creating orders in Electronic Medical Record. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.Directed patient flow during practice hours, minimising patient wait time.Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Wrote clear and detailed clinical phone messages for physicians.Prepared prescription refill requests on behalf of the physician.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Scheduled radiology exams for patients.Arranged and assisted with hospital admissions.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Quickly responded to staff and client inquiries regarding CPT codes.Retrieved physician correspondence from dictation service and made edits when necessary.Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Provided administrative support for physician. Confirmed patient information, collected copays and verified insurance.Resolved and clarified issues with patient medications and collaborated with local pharmacies.Submitted refund requests for claims paid in error.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Communicated with medical transcriptionists regarding patient medical records. Checked mail, shopped for physician requested items and handled bill payments. Handled incoming and outgoing correspondence, including mail, email and faxes.Screened telephone calls and inquiries and directed them as appropriate.organised personal and professional calendars and supplied reminders of upcoming meetings and events.Ran errands, including office shopping and picking up physician purchases. Attended business meetings and took meeting minutes. Organized physician personal insurance correspondence, projects for personal retirement accounts, dental and medical appointments and professional florest around client's house.

2009 to 08/2011
Instructor/Teaching ATI Career Training Center City, STATE,

Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.Applied progressive teaching principles to a class of 30-40 students. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Employed and techniques to encourage student learning and build community within the classroom. Coordinated after school tutoring hours to help students in need of extra attention. Developed, administered and corrected tests and quizzes in a timely manner. Administered lesson plans focused on subject appropriate material.

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Rose State College
  • Platt College
  • Draughon College
Job Titles Held:
  • Medical Office Assistant
  • Instructor/Teaching
  • Associate of Arts
  • Diploma
  • Diploma/Certificate

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