Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Looking to put current experience in action and further expand/ add to skill set.

  • Medical software applications
  • Patient relations
  • Medical records management
  • Knowledge of medical terminology
  • Transcription
  • Leadership
  • Organizational skills
  • Time management
  • Friendly, positive attitude
  • Basic math
  • Training & Development
  • Problem resolution
  • Knowledge of HIPAA regulations
Medical Office Assistant, 06/2021 to Current
Mclaren Health CareBay City, MI,
  • Working in a fast paced environment,multi-tasking.
  • Charting patient requests to provider and clinical staff.
  • Pre-visit planning for procedures.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Educated patients about medications, procedures and physician's instructions.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Performed medical transcription duties.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Updated patient financial information to promote accurate record keeping.
  • Answered 70+ average daily phone calls to schedule appointments and address patient inquiries.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Answered 70+ average daily phone calls to schedule appointments and address patient inquiries.
  • Communicated with patients to gather intake data and verify chart information.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Helped patients complete paperwork and explained processes and procedures.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Scheduled appointments for patients via phone and in person.
Registration Representative, 02/2021 to 06/2021
Charleston Area Medical CenterRonceverte, WV,
  • Worked as a fill in Team Lead weekly,-involved managing a team, quick thinking, problem solving and multi tasking in a high stress environment.
  • Assisted patient and clinical staff in understanding EHR software and fixing EHR errors.
  • Processing patient worker's compensation, motor vehicle accident and Lab information for billing correctly.
  • Checked insurance benefits, received payments and provided receipts.
  • Gathered, verified and processed patient paperwork.
  • Gathered personal and insurance information from each patient.
  • Answered questions about admissions, financial and hospital policies.
  • Scheduled appointments based on individual patient requirements and facility availability.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
Cold Caller, 01/2013 to 10/2014
Nu-tide IndustrialCity, STATE,
  • Called prepared lists of leads and read short scripts to promote manufacturing products and services.
  • Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Maintained and recorded customer information in database.
  • Presented information about membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Educated customers about product or service offerings meeting individual needs.
  • Called prepared lists of leads and read short scripts to promote manufacturing products and services.
Education and Training
Diploma: Architectural Drafting Technology, Expected in 01/2011
Athens Technical College - Athens, GA
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  • Athens Technical College

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  • Medical Office Assistant
  • Registration Representative
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