Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated Medical Office Assistant with 5years of industry experience. Experienced in managing patient records, healthcare coding and transcription. SKilled in administrative duties, including bookkeeping, handling health insurance queries and billing. Dependable medical team member with 10 years of experience in medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Resourceful nursing and management with 6 years of experience in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments. Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor. Highly-focused Medical Office Assistant adept in records management and healthcare coding. Able to effectively manage multiple projects at once with efficiency and professionalism. Skilled Medical Office professional offering 3 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs, including prescription refill requests and appointment scheduling. Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. Self-motivated Administrative professional with extensive experience overseeing medical office operations. Dependable and personable Medical Office professional with 10-year track record of providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management. Friendly Medical Office Assistant with the ability to build long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Able to work independently and maintains superb interpersonal skills. Dedicated and empathetic nursing and management offering 10 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Hardworking and reliable medical office assiastant, Medical assiastant and nurse with strong ability in all job aspect. Offering Highly organized, proactive and punctual with team-oriented mentality.

  • Medical software applications
  • Medical records management
  • Transcription
  • Patient relations
  • Understanding of medical laws
  • Knowledge of medical terminology
  • Bookkeeping
  • Knowledge of HIPAA regulations
  • Healthcare coding competency
  • Customer service
  • Venipuncture and phlebotomy
  • Professional bedside manner
  • Medical billing
  • Specimens collection and processing
  • Documentation procedures expert
  • Advanced anatomy knowledge
  • Wound care and irrigation
  • Patient scheduling
  • Patient feeding
  • Proper sterilization techniques
  • Able to lift 25pounds
  • Patient toileting
  • Charting expertise
  • Stocking supplies
  • Understands medical procedures
  • Patient skin and nail care
  • Data entry
04/2018 to Current
Medical Office Assistant Atlantic General Hospital Berlin, MD,
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Used software to process patient payments and update accounts.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Maintained confidentiality of records relating to clients' treatment
  • Called in prescription refills for patients.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Registered patients and scheduled appointments.
  • Recorded vital signs and medical history for over 100 patients each a day.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Collected information, verified insurance and collected co-payments for average of over 100 patients each day.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Assisted with referrals and prepared medical records for patients.
  • Performed medical transcription duties.
02/2016 to 07/2018
Medical Assistant Methodist Health System Southlake, TX,
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Assisted cardiologists in special and complex cardiovascular procedures.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Discontinued dialysis treatment according to established procedures.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Supervised both clinical and administrative duties in medical office setting.
  • Participated in maintenance of safe conditions within facility and other related areas.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Escorted patients to examination rooms and documented medical histories.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Communicated with patients by phone and via written correspondence.
  • Used software to process patient payments and update accounts.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Measured patient peak flows to improve workflow efficiency.
02/2012 to 07/2015
Certified Nursing Assistant John Knox Village Lee's Summit, MO,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Delivered nursing assistance to residents in 6-bed dementia care facility.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Used mobility devices and equipment to transport patients.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
12/2009 to 04/2011
Home Health Aide Providence Health & Services Renton, WA,
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Monitored client behaviors and emotional states, reporting concerns to management and documenting information in files.
  • Planned optimal meals based on established nutritional plans.
  • Assisted patients with such tasks as ADL and outside work each day to alleviate burden on family members.
  • Improved patient outlook and daily living through compassionate care.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Monitored and reported clients' progress.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
  • Documented client progress in charts and logbooks.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Prepared high-quality nutritious meals for patients with diet meals and regular conditions to promote better overall health and improve eating habits.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Administered necessary medications as directed by care plan.
  • Maintained clean and well-organized environment to promote client happiness and safety.
Education and Training
Expected in 06/2010
High School Diploma:
Woodbridge High School - Greenwood, DE

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School Attended

  • Woodbridge High School

Job Titles Held:

  • Medical Office Assistant
  • Medical Assistant
  • Certified Nursing Assistant
  • Home Health Aide


  • High School Diploma

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