Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Knowledgeable Certified Medical Assistant with exceptional background over 2+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care, Also clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it

  • Patient relations
  • Medical software applications
  • Bookkeeping
  • Knowledge of HIPAA regulations
  • Knowledge of medical terminology
  • Customer service
  • Computer skills
  • Microsoft Office
  • Organization
  • Team building
  • Communication
  • Working collaboratively
  • Troubleshooting
  • Active listening
Medical Office Assistant, 07/2021 - Current
Atlantic General Hospital Berlin, MD,
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Assisted with hospital admissions and paperwork.
Medical Assistant, 12/2020 - 07/2021
Westchester Medical Center Hawthorne, NY,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Measured patient peak flows to improve workflow efficiency.
Medical Assistant, 08/2020 - 07/2021
Banner Health Sun City, AZ,
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Measured patient peak flows to improve workflow efficiency.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Interviewed clients to conduct behavioral health assessments.
  • Completed patient reports daily and submitted to management for evaluation.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Motor Coach Operator, 10/2018 - 08/2020
Greyhound: Bus Station City, STATE,
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Helped elderly and disabled passengers board and exit bus.
  • Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
  • Provided route, schedule and fare information to passengers.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
  • Announced stops clearly to help passengers disembark at correct locations.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Assisted passengers in loading wheelchairs or other mobility aids.
Education and Training
High School Diploma: , Expected in 08/2013
James Madison High School - Montgomery, AL,
Diploma: , Expected in 05/2020
Concorde Career College - Aurora - Jacksonville, FL,
  • Nationally Certified Medical Assistant (NCMA)

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School Attended

  • James Madison High School
  • Concorde Career College - Aurora

Job Titles Held:

  • Medical Office Assistant
  • Medical Assistant
  • Medical Assistant
  • Motor Coach Operator


  • High School Diploma
  • Diploma

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