Medical Office Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.

  • Patient relations
  • Understanding of medical laws
  • Knowledge of HIPAA regulations
  • Knowledge of medical terminology
  • Patient scheduling
  • Specimens collection and processing
  • Venipuncture and phlebotomy
  • Stocking supplies
  • Able to lift 50 pounds
02/2021 to Current
Medical Office Assistant Breg, Inc. Cleveland, OH,
  • Registered patients and scheduled appointments.
  • Used Votec software to process patient payments and update accounts.
  • Scheduled appointments for patients via phone and in person.
  • Maintained confidentiality of records relating to clients' treatment
07/2020 to 02/2021
Phlebotomist Human Longevity, Inc South San Francisco, CA,
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Verified collection orders and communicated discrepancies to nurses.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
06/2013 to 07/2020
Counter Manager Diamond Detail Bel Air, MD,
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Checked inventory system to locate items at other stores, improving sales rates 85%.
08/2001 to 06/2013
Store Manager Colormatch Automotive Refinish Center City, STATE,
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 6-7 associates.
  • Oversaw POS operations and cash management to reduce errors.
  • Oversaw all store operations while generating $50,000 in monthly sales.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Interviewed, hired, supervised and trained 6-7 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Education and Training
Expected in
: Healthcare Specialist
Ivy Tech Community College of Indiana - Evansville, IN,

Degree of Technical Certificate in Phlebotomy 12/2020

NHA Certification in Phlebotomy CPT Eff: 12/15/2020 to 12/15/2022

Degree of Technical Certificate in Healthcare Specialist 12/2020

Currently attending Ivy Tech for Certified Medical Assistant

  • Certified Phlebotomist, NHA - 2020
  • Healthcare Specialist Training - 2020
  • Phlebotomy Technician (PT)

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Resume Strength

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Resume Overview

School Attended
  • Ivy Tech Community College of Indiana
Job Titles Held:
  • Medical Office Assistant
  • Phlebotomist
  • Counter Manager
  • Store Manager
  • Some College (No Degree)