Medical Office Assistant Resume Example
Highly-focused Medical Office Assistant adept in records management and healthcare coding. Able to effectively manage multiple projects at once with efficiency and professionalism. Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. Medical Office professional educated in HIPAA-compliant data management and medical terminology. Possessing strong skills in accounting, communications and billing and coding. Bilingual and logical with numerous years of related experience. Skilled Medical Office professional offering 15 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs, including prescription refill requests and appointment scheduling. Self-motivated Administrative professional with extensive experience overseeing medical office operations.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Used Meditech, EMR, software to process patient payments and update accounts. vitals, Insurance Prior Authorizations, Order MRI, CT, other medical proceudres.
- Maintained confidentiality of records relating to clients' treatment
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Submitted diagnosis and procedure codes for insurance companies.
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Called in prescription refills for patients.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assessed care needs during procedures, providing assistance to staff.
- Performed sterilization processes after procedures to complete room turnaround.
- Followed standard precautions using personal protective equipment to maintain safe and secure settings.
- Implemented basic patient care functions, including non-invasive monitoring, ambulating and repositioning.
- Prioritized requests, responding to stat orders immediately.
- Prepared OR charts with proper labels and records.
- Restocked supplies, confirming sufficient inventory levels prior to procedures.
- Transported patients to holding area to prepare for operating procedures.
- Executed pre-surgical preparation, transporting specimens and supplies to operating room.
- Analyzed patient chart data and identification to verify accurate information.
- Maintained sterile field and supplied retractors and tools to physicians.
- Attended departmental meetings, providing feedback to enhance future performance.
- Used diagnostic equipment and monitored patients during procedures using specialized machines.
- Handed instruments and supplies to surgeons during procedures.
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
- Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
- Answered questions about admissions, financial and hospital policies.
- Scheduled appointments based on individual patient requirements and facility availability.
- Checked insurance benefits, received payments and provided receipts.
- Gathered personal and insurance information from each patient.
- Gathered, verified and processed patient paperwork.
- Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
- Welcomed patients to facility and assisted with registration sign-in process.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
- Maintained confidentiality of all patient information by adhering to HIPAA procedures.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Recruited and hired qualified candidates to fill open positions.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Generated reports to assess performance and make adjustments.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
I did not complete my studies in this field, however I feel my work experience in this field makes me the best fit for this job.
References:
Including letters of recommendation from Dr Keith Vest and Debra Welk F.M.N.P
Stephanie Armstrong ( current Clinical Nursing Manager Surgical Services) 540-689-8697
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Resume Overview
School Attended
- Spotswood High School
- Blue Ridge Community College
Job Titles Held:
- Medical Office Assistant
- Operating Room Technician
- Registration Representative
- Manager
Degrees
- High School Diploma 06/2001
Health Sciences 06/2001
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