medical office assistant resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Self-motivated Administrative professional with experience overseeing medical office operations. Dependable medical team member with four and half years experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Highly dependable individual with great communication and organization skills. Possessing personable, honest, and compassionate demeanor. Friendly with the ability to build long-lasting relationships with patients. Highly skilled in performing clerical tasks. Able to work independently and maintains superb interpersonal skills.

I feel I would be a great fit for this position,

  • Patient Relations
  • Appointment Setting
  • Insurance Knowledge
  • Prescription Filling
  • Payment collection
  • Patient Scheduling
Cannelton High School Cannelton, IN, Expected in 05/1986 High School Diploma : - GPA :
Work History
U.S. Physical Therapy - Medical Office Assistant
Columbus, IN, 10/2019 - 02/2021
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Aided with prescription refill requests.
  • Reviewed and sent medical records to other physicians upon request.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Accurately collected personal, billing and medical details for [Number] patients per day.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
Arc Of Seneca Cayuga - Medical Coordinator
Canandaigua, NY, 07/2016 - 04/2019
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
  • Recorded and tracked patient vital signs in [Software] during treatment.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
  • Maintained detailed records of medical supplies and ordered supplies as needed.
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Scheduled referral appointments to other providers for patients needing specialized treatment.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
Umpqua Bank Corp - Store Manager
Sutherlin, OR, 06/2014 - 07/2016
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Approved regular payroll submissions for employees within.

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Resume Overview

School Attended

  • Cannelton High School

Job Titles Held:

  • Medical Office Assistant
  • Medical Coordinator
  • Store Manager


  • High School Diploma

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