Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Responsible and energetic Medical Office Assistant offering over 9 years of experience in medical office environments. Proficient multi-tasker with ability to manage 5 line phone system, records maintenance and high-volume business inquiries.

Strong background in bookkeeping and schedule management. Enhanced company atmosphere by addressing all employees and visitors courteously.

  • Medical billing
  • Patient scheduling
  • ICD-10 Coding
  • Stocking supplies
  • Data entry
  • Understands medical procedures
  • Charting expertise
  • ID verification
  • Schedule and calendar management
  • Bookkeeping
  • Patient education and advocacy
  • Team management
  • Practice management
  • Accounts reconciliation
Medical Office Assistant, 02/2012 - Current
Umass Memorial Health Care Worcestrer, MA,
  • Use Prime Suite software to process patient payments and update accounts
  • Work with Veterans Administration to ensure our veterans were taken care of in a timely manor
  • Assist in training new hires
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Recorded vital signs and medical history for 2-8 patients each day.
  • Assisted with referrals and prepared medical records for patients.
  • Collected forms, copied insurance cards and communicated with billing department to coordinate patient information for billing and insurance processing.
  • Ensured patient confidentiality by making sure health information was secured.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared patients' medical charts and ensured patient filled out paperwork accurately and in full.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Maintained confidentiality of records relating to clients' treatment
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Collected deductibles, balances and copay from patients.
  • Collected information, verified insurance and collected co-payments for 20 to 100 patients each day.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
  • Registered patients and scheduled appointments.
Bookkeeper, 08/2008 - 04/2017
Weaver Consultants Group Collinsville, IL,
  • Diminished financial discrepancies by accurately recording and tracking expenses and income while organizing bank deposits and statements.
  • Issued multiple paychecks to vendors and suppliers on bi-weekly basis.
  • Streamlined financial efficiencies by accurately processing bank reconciliations and delivering financial reporting.
  • Calculated and verified all figures, caluclulations and documents.
  • Compiled financial data including compliant ledger and journal records.
  • Supervised payroll, electronic deposits, and employee pay adjustments.
  • Mitigated annual audit risks, audited financial information utilizing QuickBooks to implement corrective action.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Reconciled monthly checks for accurate bank statement distribution.
  • Used Quick Books to track all income and expenses for printing business.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Prepared weekly payroll for more 5 salaried and hourly employees.
  • Reviewed and calculated payroll to ensure timely disbursement of paychecks.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Processed payroll, electronic deposits and employee pay adjustments.
  • Organized and filed federal and state tax returns, paying close attention to deadline dates.
  • Entered weekly sales and customer count sheets for review by management.
  • Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances.
  • Prepare end of year reports and submit to the Accountant
Optometric Technician, 01/2006 - 07/2008
National Vision Spring Valley, NY,
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Triaged patients with pretesting for doctor
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted with technical treatments and entered information in patient records and charts.
Education and Training
High School Diploma: , Expected in 05/1992
Piketon High School - Piketon, OH
Certificate of Completion : Computer Secretarial Science, Expected in 05/1992
Pike County Career Technology Center - Piketon, OH

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School Attended

  • Piketon High School
  • Pike County Career Technology Center

Job Titles Held:

  • Medical Office Assistant
  • Bookkeeper
  • Optometric Technician


  • High School Diploma
  • Certificate of Completion

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