Medical Office Assistant Resume Example
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MEDICAL OFFICE ASSISTANT
Summary
Dedicated and empathetic medical assistant offering 14 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
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Experience
Medical Office AssistantUnitypoint Health | Cedar Falls , IA | April 2012 - Current
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Recorded vital signs and medical history for 25 patients each 15mins.
- Registered patients and scheduled appointments.
- Educated patients about medications, procedures and physician's instructions.
- Collected forms, copied insurance cards and scan to coordinate patient information for billing and insurance processing.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected deductibles, balances and copay from patients.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Sterilized medical equipment after each procedure.
- Followed all principles of asepsis and infection control.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Recorded patient histories and filed supporting clinical data and diagnosis.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Front Desk ReceptionistIntralox | Hammond , IN | January 2010 - April 2012
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Verified worker's comp, no fault and Lein cases
- Interviewed patients to collect medical information and insurance details.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Observed strict HIPAA guidelines at all times according to company policy.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Medical AssistantBurrell Behavioral Health | California , MD | May 2006 - March 2008
- Scheduled appointments for patients via phone and in person.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Recorded patient histories and filed supporting clinical data and diagnosis.
- Sterilized medical equipment after each procedure.
- Organized charts, documents and supplies to maintain team efficiency.
Education and Training
Certificate: Diagnostic Medical SonographyInstitute For Allied Medical Professionals | | City | 2009
Certificate: Medical AssistingSanford Brown | | City | 2004
Associate of Applied Science: AccountingWood Tobe-Coburn School | | City, State | 2002
Certifications
- CPR certification
- NHA Certified
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Resume Overview
School Attended
- Institute For Allied Medical Professionals
- Sanford Brown
- Wood Tobe-Coburn School
Job Titles Held:
- Medical Office Assistant
- Front Desk Receptionist
- Medical Assistant
Degrees
- Certificate : Diagnostic Medical Sonography
Certificate : Medical Assisting
Associate of Applied Science : Accounting
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