medical office assistant resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Reliable, organized, and highly motivated, professional offering an extensive career promoting positive customer experiences. Seeking opportunities to expand skills while facilitating company growth. Sharp Eligibility Specialist boasting expertise in supervising and eligibility information for members and groups. Eager to apply time management and organizational skills in various environments.

  • Relationship building
  • Issue and conflict resolution
  • Training & development
  • Customer service
  • Active listening
  • Reliable & trustworthy
  • Team-building
  • Data management
  • Advocacy and Counseling
  • Applicant support and service
  • Recordkeeping and data input
  • Complex problem-solving
  • Strategic planner
  • Effective customer communication
  • Grant writing
  • Community outreach
  • Research and facts collecting
  • Friendly, positive attitude
  • People skills
  • Computer skills
  • Multitasking
  • Good work ethic
  • Assistance program knowledge
  • Cold calling
  • Strong proposal writer
  • New program and promotion implementation
  • Analytical problem solver
  • Adept multi-tasker
  • Excellent communicator
  • Legal implications knowledge
  • Performance goals
  • Training and mentoring
  • Cost management
  • Excellent sales techniques
01/2005 to 06/2021
Medical Office Assistant Johnston County Smithfield, NC,
  • Maintained confidentiality of records relating to clients' treatment
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with patients by phone and via written correspondence.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Answered appointment calls to streamline office operations.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
12/2015 to 08/2020
Sales Associate/Cashier Ollie's Bargain Outlet Hutchinson, KS,
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Followed company safety regulations to maintain safe work environment.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Processed customer purchases and returns via cash and credit card.
  • Built relationships with repeat customers to encourage loyalty.
  • Counted cash at end of shift and prepared bank deposits.
  • Trained new team members in cash register operation, stock procedures and customer service.
10/2021 to Current
Program Eligibility Specialist Conduent Incorporated Indianapolis, IN,
  • Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Informed applicants of other agencies providing useful or related assistance.
08/2005 to 07/2011
Certified Nursing Assistant Birmingham Green Manassas, VA,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented activities and recorded information in EMR system.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Education and Training
Expected in
Associate of Science: Psychology And Health Sciences
University of Arkansas At Pine Bluff - Pine Bluff, AR
Expected in 08/2015
Associate of Science: Psychology and Health Sciences
University of Arkansas At Little Rock - Little Rock, AR
Expected in 07/2021
Certificate: Medical And Clinical Laboratory Technician
Arkansas College of Health Careers, Inc - Little Rock, AR,

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Resume Overview

School Attended

  • University of Arkansas At Pine Bluff
  • University of Arkansas At Little Rock
  • Arkansas College of Health Careers, Inc

Job Titles Held:

  • Medical Office Assistant
  • Sales Associate/Cashier
  • Program Eligibility Specialist
  • Certified Nursing Assistant


  • Associate of Science
  • Associate of Science
  • Certificate

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