Montgomery Street, San Francisco, CA 94105
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Skilled Medical Office assistant and CNA, offering six years of experience cultivating seamless office and on the floor operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs, including prescription refill requests and appointment scheduling. I feel that I am dedicated to my work and am always striving to be as knowledgeable as possible so that I am able to out forth my best effort.
- Medical software applications
- Patient relations
- Customer service
- Medical records management
- Knowledge of HIPAA regulations
- Understanding of medical laws
- Bookkeeping
- Healthcare coding competency
- Knowledge of medical terminology
- Patient scheduling
- Patient skin and nail care
- Patient toileting
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- Understands medical procedures
- Stocking supplies
- Specimens collection and processing
- Charting expertise
- Wound care and irrigation
- Professional bedside manner
- Documentation procedures expert
- Medical billing
- Patient feeding
- Advanced anatomy knowledge
- Proper sterilization techniques
- Data entry
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01/2020 to Current Medical Office Assistant Unitypoint Health – Evansdale, IA,
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Used software to process patient payments and update accounts.
- Assisted with referrals and prepared medical records for patients.
- Collected forms, copied insurance cards and coordinate patient information for billing and insurance processing.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for average of 15 patients each day.
- Recorded vital signs and medical history from patients.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Scheduled appointments for patients via phone and in person.
- Submitted diagnosis and procedure codes for insurance companies.
- Ensured patient confidentiality in alignment with HIPAA protocols.
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
08/2015 to 01/2020 Certified Nursing Assistant Comfort Keepers – Helotes, TX,
- Documented activities and recorded information.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and assisted with feeding.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided personal nursing assistance in pre- and post-operative situations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Used mobility devices and lift equipment to carefully and transport patients.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
01/2011 to 08/2015 Cashier Giant Eagle – Gahanna, OH,
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Expected in 06/2013 High School Diploma:
Robert L. Patton High School - Morganton, NC
GPA:
Expected in 05/2022 :
Cumbie & Trull Real Estate School - Asheville, NC,
GPA:
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