Skilled Medical Office assistant and CNA, offering six years of experience cultivating seamless office and on the floor operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs, including prescription refill requests and appointment scheduling. I feel that I am dedicated to my work and am always striving to be as knowledgeable as possible so that I am able to out forth my best effort.
Skills
Medical software applications
Patient relations
Customer service
Medical records management
Knowledge of HIPAA regulations
Understanding of medical laws
Bookkeeping
Healthcare coding competency
Knowledge of medical terminology
Patient scheduling
Patient skin and nail care
Patient toileting
Understands medical procedures
Stocking supplies
Specimens collection and processing
Charting expertise
Wound care and irrigation
Professional bedside manner
Documentation procedures expert
Medical billing
Patient feeding
Advanced anatomy knowledge
Proper sterilization techniques
Data entry
Experience
01/2020 to Current
Medical Office AssistantUnitypoint Health – Evansdale, IA,
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Used software to process patient payments and update accounts.
Assisted with referrals and prepared medical records for patients.
Collected forms, copied insurance cards and coordinate patient information for billing and insurance processing.
Registered patients and scheduled appointments.
Collected information, verified insurance and collected co-payments for average of 15 patients each day.
Recorded vital signs and medical history from patients.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Cleaned, restocked and prepared exam rooms and medical equipment.
Consistently informed patients of financial responsibilities prior to services being rendered.
Scheduled appointments for patients via phone and in person.
Submitted diagnosis and procedure codes for insurance companies.
Ensured patient confidentiality in alignment with HIPAA protocols.
Maintained confidentiality of records relating to clients' treatment
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
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