Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Skilled Medical Office assistant and CNA, offering six years of experience cultivating seamless office and on the floor operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs, including prescription refill requests and appointment scheduling. I feel that I am dedicated to my work and am always striving to be as knowledgeable as possible so that I am able to out forth my best effort.

  • Medical software applications
  • Patient relations
  • Customer service
  • Medical records management
  • Knowledge of HIPAA regulations
  • Understanding of medical laws
  • Bookkeeping
  • Healthcare coding competency
  • Knowledge of medical terminology
  • Patient scheduling
  • Patient skin and nail care
  • Patient toileting
  • Understands medical procedures
  • Stocking supplies
  • Specimens collection and processing
  • Charting expertise
  • Wound care and irrigation
  • Professional bedside manner
  • Documentation procedures expert
  • Medical billing
  • Patient feeding
  • Advanced anatomy knowledge
  • Proper sterilization techniques
  • Data entry
01/2020 to Current
Medical Office Assistant Unitypoint Health Evansdale, IA,
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Used software to process patient payments and update accounts.
  • Assisted with referrals and prepared medical records for patients.
  • Collected forms, copied insurance cards and coordinate patient information for billing and insurance processing.
  • Registered patients and scheduled appointments.
  • Collected information, verified insurance and collected co-payments for average of 15 patients each day.
  • Recorded vital signs and medical history from patients.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Scheduled appointments for patients via phone and in person.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Maintained confidentiality of records relating to clients' treatment
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
08/2015 to 01/2020
Certified Nursing Assistant Comfort Keepers Helotes, TX,
  • Documented activities and recorded information.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Used mobility devices and lift equipment to carefully and transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
01/2011 to 08/2015
Cashier Giant Eagle Gahanna, OH,
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in 06/2013
High School Diploma:
Robert L. Patton High School - Morganton, NC
Expected in 05/2022
Cumbie & Trull Real Estate School - Asheville, NC,

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School Attended

  • Robert L. Patton High School
  • Cumbie & Trull Real Estate School

Job Titles Held:

  • Medical Office Assistant
  • Certified Nursing Assistant
  • Cashier


  • High School Diploma

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