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Medical Office Assistant Resume Example

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MEDICAL OFFICE ASSISTANT
Professional Summary

Meticulous Medical Office Assistant with four years of hands-on experience. Committed to making sure the office runs smoothly. Capable of appointment setting, using medical software applications and clerical duties. Caring, compassionate and always professional. Energetic offering a wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.

Skills
  • Drawer management
  • Payment collection
  • Refund handling
  • Cash register operations
  • Retail merchandising
  • Refunds and exchanges
  • Product knowledge
  • Loss prevention
  • Medical office administration
  • Regulatory compliance
  • Charting and clinical documentation
  • EMR / EHR
  • Inventory oversight
  • Reminder calls
  • Patient privacy
  • Appointment scheduling
  • Data entry
  • Patient scheduling
  • Medical Records Management
Work History
Medical Office Assistant01/2016 to Current
Jersey City Chiropractors & Associates – Jersey City, NJ
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Aided with prescription refill requests
  • Improved timely payment of bills by developing flexible payment plans for patients
  • Gathered forms, copied insurance cards and identification to collect patient information for billing and insurance filing
  • Pulled charts and prepared for nurses and doctors assessment
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues
  • Accurately collected personal, billing and medical details for patients daily
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
  • Called and faxed pharmacies to submit prescriptions and refills
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Maintained privacy of patients' information
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Scheduled, rescheduled and handled cancelled appointments for patients
Shipping Clerk01/2015 to 09/2016
Gucci Group – Secaucus, NJ
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Conducted research to address shipping errors and packaging mistakes.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Maintained effective and on-schedule delivery of rush orders and time sensitive packages, identifying and selecting optimal shipping methods to meet targets.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
Cashier09/2014 to 01/2016
ShopRite – Jersey City, NJ
  • Checked prices for customers and processed items sold by scanning barcodes
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Worked closely with management to solve problems and handle customer concerns
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Educated customers on promotions to enhance sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
Education
High School Diploma : General Studies06/2016New Jersey City University/Youth Corp- Jersey City, NJ
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Resume Overview

Companies Worked For:

  • Jersey City Chiropractors & Associates
  • Gucci Group
  • ShopRite

School Attended

  • New Jersey City University/Youth Corp

Job Titles Held:

  • Medical Office Assistant
  • Shipping Clerk
  • Cashier

Degrees

  • High School Diploma : General Studies 06/2016

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