Medical Office Assistant Resume Example
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MEDICAL OFFICE ASSISTANT
Professional Summary
Meticulous Medical Office Assistant with four years of hands-on experience. Committed to making sure the office runs smoothly. Capable of appointment setting, using medical software applications and clerical duties. Caring, compassionate and always professional. Energetic offering a wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.
Skills
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Work History
Medical Office Assistant01/2016 to Current
Osf Healthcare – Cherry Valley , IL
Osf Healthcare – Cherry Valley , IL
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Aided with prescription refill requests
- Improved timely payment of bills by developing flexible payment plans for patients
- Gathered forms, copied insurance cards and identification to collect patient information for billing and insurance filing
- Pulled charts and prepared for nurses and doctors assessment
- Contacted patients regarding unpaid and underpaid accounts to resolve issues
- Accurately collected personal, billing and medical details for patients daily
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Called and faxed pharmacies to submit prescriptions and refills
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
- Sanitized, restocked and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Maintained privacy of patients' information
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Scheduled, rescheduled and handled cancelled appointments for patients
Shipping Clerk01/2015 to 09/2016
Icon Identity Solutions – Charlotte , NC
Icon Identity Solutions – Charlotte , NC
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Conducted research to address shipping errors and packaging mistakes.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Maintained effectiveand on-schedule delivery of rush orders and time sensitive packages, identifying and selecting optimal shipping methods to meet targets.
- Worked with vendors to schedule daily pickups and weekly deliveries.
Cashier09/2014 to 01/2016
First Watch Restaurants – Clarksville , IN
First Watch Restaurants – Clarksville , IN
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Worked closely with management to solve problems and handle customer concerns
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Educated customers on promotions to enhance sales
- Answered questions about store policies and concerns to support positive customer experiences
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
Education
High School Diploma : General Studies06/2016New Jersey City University/Youth Corp-
City,
State
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Resume Overview
School Attended
- New Jersey City University/Youth Corp
Job Titles Held:
- Medical Office Assistant
- Shipping Clerk
- Cashier
Degrees
- High School Diploma : General Studies 06/2016
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