medical office assistant resume example with 20+ years of experience
JessicaClaire
Banking/ Retail Sales/ Customer Care
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable employee seeking Relationship Bankers position. Offering excellent communication and good judgment.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
P>Customer assistance
P>Payment collection
P>Product knowledge
P>Product and service sales
P>Currency counting
P>New Product Information
P>Sales Goals
P>Resilience
P>Adaptability
P>Confidence
P>Teamwork and interpersonal skills
P>Ability to work under pressure
Physician assistance
Payment Collection and Processing
Patient Relations
Healthcare Coding
Work History
10/2021 to CurrentMedical Office AssistantGw Medical Faculty Associates | Silver Spring, MD,
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Received, recorded and filed medical payments by check, cash and credit card.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Used DrChrono to schedule appointments for doctor visits and procedures.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
11/2011 to 01/2020Customer Service CashierRoche Bros | Mansfield, MA,
Maintained customer satisfaction with quick and professional handling of product returns. Averaging 5 to 6 within hour.
Resolved customer complaints and maintained clean and tidy checkout area.
Monitored self-checkout systems and provided assistance or intervention where required.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Counted money in drawers at beginning and end of each shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
Handled approximately daily credit and cash transactions for customers with accuracy and speed
06/2007 to 01/2020Retail Personal Banker IIITown & Country Market | Cedar Lake, IN,
Networked to increase client base and encourage existing clients to expand financial portfolios.
Promoted all financial products by maintaining excellent service offering knowledge.
Performed vault duties to handle large deposits of up to $[250,000 Amount] and distribute currency to coworkers.
Expanded client base by promoting new financial products.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Created innovative financial solutions to meet customer needs and provide competitive edge.
11/1990 to 04/2007Front End ManagerFood Lion | City, STATE,
Oversaw cash flow of store, including cashier operations, bookkeeping and security.
Trained team members in successful strategies to meet operational and sales targets.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Reviewed financial reports and trend forecasts.
Oversaw cash flow of store, including cashier operations, bookkeeping and security
Standardized office structures and processes to promote collaboration and increased performance
Recorded financial transactions and performed account reconciliations
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Evaluated employee performance and made recommendations for improvements.
Education
Expected in to to High School Diploma | Montgomery Community College, Troy, NCGPA:
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