Caring and Compassionate Health Science Student well-versed in Anatomy and Physiology as well as in Medical Terminology. Seeking to fulfill a Bacherlor's Degree in a Nursing Program. Currently working at a Primary Care Clinic responding to emergencies with grace and efficiency. Demostrated success in effectively delivering superior care to multiple patients, balanced with high-volume task load. I am a dedicated student and team player who is fluent in speaking and writing in English/Spanish. Certified in Cardiopulmonary Resuscitation.
Patient/ Customer scheduling
Medical Terminology, Billing and Coding
Fluent in speaking and writing English and Spanish
Conflict resolution expert
Cash handling expertise
Documentation and reporting
Completed 55 Voulunteer hours at Gwinnett Clinic shadowing and assisting nurses as well as Primary Care physicians. Furthermore, assited doctors with translating and providing patient care.
Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced clinic. Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history. Collaborated with medical translations to physicians and specialists in english and spanish. Assisted patients with all aspects of insurance billing resolution or payments. Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments. Completed clinical procedures and gathered patient data for interpretation by physician. Scheduled patients for appoinments and made reminder calls. Resolved issues such as billing or communication problems that could affect care. Responded to patient queries and concerns concerning insurance coverages and deductibles.
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction. Promoted products or services to each customer to consistently achieve sales targets. Managed check cashing, deposits, withdrawls, money transfers, money orders and pay outs. Also, performed general duties of answering questions in person or on telephone ,photocopying, faxing, mail distribution and filing. Processed exchange and foreign currency. Checked account details and fraud activity for every transaction. Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to teller. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills. Provided support to all customer queries in two languages; English and Spanish.
Managed customer needs with courtesy and respect, training customers on their options. Expedited collection of overdue accounts in a measured and fast paced environment. Consistently improved costumer satisfaction through expert resolution of conflicts, issues, and concerns. Made customers aware of overdue accounts and ensured their information was accurate. Administered all collections and billing functions according to required policies and procedures. Consult with costumers to evaluate needs and determine best options.
Handled financial transactions. Managed check cashing, deposits, withdrawals, money transfers and pay outs (international and national). Executed wire transfers, stop payments and account transfers. Verified customer identification, signature and balance information; open/close accounts. Maintained friendly and professional customer interactions. Provided support to all customer queries in two languages. Helped to translate letters as well as the company materials into Spanish. Handled customer transactions, including money orders and checks. Performed general clerical duties to include but not limited to: answering questions in person or on telephone ,photocopying, faxing, mail
distribution and filing.
Expected in 05/2022
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