Medical Front Office Receptionist Resume Example U.S. Physical Therapy

MEDICAL FRONT OFFICE RECEPTIONIST

Summary

Skills

Referral verification
Front desk operations
HIPAA guidelines
Technologically savvy
Records maintenance
Telephone etiquette
Patient callbacks
Billing procedures
Insurance billing
Database management

First Aid/CPR
MS Office
Problem resolution
Project organization
Communications
Customer service
Invoice generation
Team building
Organization

Experience

Medical Front Office Receptionist
Chandler , AZU.S. Physical Therapy/Jun 2007 to Current

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Conducted patient intake interviews to collect medical information and insurance details.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Prepared and sent financial statements to support bookkeeping functions.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Took messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Observed strict HIPAA guidelines at all times according to company policy.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Set up appointments for physician visits and procedures using calendar software.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Answered multi-line phone system and directed callers to requested personnel and departments.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Processed patient payments and scanned identification and insurance cards.
Straightened up the waiting room so that it remained neat and organized.
Informed patients of financial responsibilities prior to rendering services.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Greeted callers with enthusiasm, answering all phone calls by second ring.

Scheduler
Decatur , GANorthside Hospital/Mar 2003 to Jun 2007

Maintained daily calendars, set appointments with clients and planned daily office events.
Analyzed demand and recommended updates to calendar schedule.
Scheduled and confirmed appointments.
Entered information into scheduling software to update appointments and status reports.

Medical Front Office Receptionist
Chanhassen , MNU.S. Physical Therapy/Nov 2001 to Mar 2003

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Conducted patient intake interviews to collect medical information and insurance details.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Prepared and sent financial statements to support bookkeeping functions.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Took messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Observed strict HIPAA guidelines at all times according to company policy.
Set up appointments for physician visits and procedures using calendar software.
Handled all office supply ordering including ink cartridges, toner and paper
Delivered high-quality administrative and customer service to sustain patient and work flows.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Answered multi-line phone system and directed callers to requested personnel and departments.
Processed patient payments and scanned identification and insurance cards.
Straightened up the waiting room so that it remained neat and organized.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Informed patients of financial responsibilities prior to rendering services.
Greeted callers with enthusiasm, answering all phone calls by second ring.

Accounts Receivable Clerk
Bellevue , WAH.D. Fowler/Aug 1998 to Nov 2001

Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
Reconciled accounts receivable and prepared income summary reports and cash reports.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Generated monthly statements for accounts receivable operations.
Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
Distributed invoices using postal mail, email or digital transmissions.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.

Education and Training

DIPLOMA: MEDICAL OFFICE BUSINESS AND TECHNOLOGYOgeechee Technical CollegeAug 1998

High School DiplomaBIBLE BAPTIST CHRISTIAN ACADEMYMay 1996City

Resume Overview

School Attended

Ogeechee Technical College
BIBLE BAPTIST CHRISTIAN ACADEMY

Job Titles Held:

Medical Front Office Receptionist
Scheduler
Accounts Receivable Clerk

Degrees

DIPLOMA : MEDICAL OFFICE BUSINESS AND TECHNOLOGY
High School Diploma

Medical Front Office Receptionist Resume Example

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