Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Referral verification
Front desk operations
HIPAA guidelines
Technologically savvy
Records maintenance
Telephone etiquette
Patient callbacks
Billing procedures
Insurance billing
Database management
First Aid/CPR
MS Office
Problem resolution
Project organization
Communications
Customer service
Invoice generation
Team building
Organization
Experience
06/2007 to CurrentMedical Front Office ReceptionistU.S. Physical Therapy | Chandler, AZ,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Conducted patient intake interviews to collect medical information and insurance details.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Prepared and sent financial statements to support bookkeeping functions.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Took messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Observed strict HIPAA guidelines at all times according to company policy.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Set up appointments for physician visits and procedures using calendar software.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Answered multi-line phone system and directed callers to requested personnel and departments.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Processed patient payments and scanned identification and insurance cards.
Straightened up the waiting room so that it remained neat and organized.
Informed patients of financial responsibilities prior to rendering services.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Greeted callers with enthusiasm, answering all phone calls by second ring.
03/2003 to 06/2007SchedulerNorthside Hospital | Decatur, GA,
Maintained daily calendars, set appointments with clients and planned daily office events.
Analyzed demand and recommended updates to calendar schedule.
Scheduled and confirmed appointments.
Entered information into scheduling software to update appointments and status reports.
11/2001 to 03/2003Medical Front Office ReceptionistU.S. Physical Therapy | Chanhassen, MN,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Conducted patient intake interviews to collect medical information and insurance details.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Prepared and sent financial statements to support bookkeeping functions.
Updated group medical records and technical library to support smooth office operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Took messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Observed strict HIPAA guidelines at all times according to company policy.
Set up appointments for physician visits and procedures using calendar software.
Handled all office supply ordering including ink cartridges, toner and paper
Delivered high-quality administrative and customer service to sustain patient and work flows.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Answered multi-line phone system and directed callers to requested personnel and departments.
Processed patient payments and scanned identification and insurance cards.
Straightened up the waiting room so that it remained neat and organized.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Informed patients of financial responsibilities prior to rendering services.
Greeted callers with enthusiasm, answering all phone calls by second ring.
08/1998 to 11/2001Accounts Receivable ClerkH.D. Fowler | Bellevue, WA,
Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
Reconciled accounts receivable and prepared income summary reports and cash reports.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Generated monthly statements for accounts receivable operations.
Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
Distributed invoices using postal mail, email or digital transmissions.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Education and Training
Expected in 08/1998DIPLOMA | MEDICAL OFFICE BUSINESS AND TECHNOLOGYOgeechee Technical College, , GPA:
Expected in 05/1996High School Diploma | BIBLE BAPTIST CHRISTIAN ACADEMY, STATESBORO, GA, GPA:
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