LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Referral verification
  • Front desk operations
  • HIPAA guidelines
  • Technologically savvy
  • Records maintenance
  • Telephone etiquette
  • Patient callbacks
  • Billing procedures
  • Insurance billing
  • Database management
  • First Aid/CPR
  • MS Office
  • Problem resolution
  • Project organization
  • Communications
  • Customer service
  • Invoice generation
  • Team building
  • Organization
Experience
06/2007 to Current Medical Front Office Receptionist U.S. Physical Therapy | Chandler, AZ,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Set up appointments for physician visits and procedures using calendar software.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up the waiting room so that it remained neat and organized.
  • Informed patients of financial responsibilities prior to rendering services.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
03/2003 to 06/2007 Scheduler Northside Hospital | Decatur, GA,
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Analyzed demand and recommended updates to calendar schedule.
  • Scheduled and confirmed appointments.
  • Entered information into scheduling software to update appointments and status reports.
11/2001 to 03/2003 Medical Front Office Receptionist U.S. Physical Therapy | Chanhassen, MN,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Set up appointments for physician visits and procedures using calendar software.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up the waiting room so that it remained neat and organized.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
08/1998 to 11/2001 Accounts Receivable Clerk H.D. Fowler | Bellevue, WA,
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Generated monthly statements for accounts receivable operations.
  • Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Education and Training
Expected in 08/1998 DIPLOMA | MEDICAL OFFICE BUSINESS AND TECHNOLOGY Ogeechee Technical College, , GPA:
Expected in 05/1996 High School Diploma | BIBLE BAPTIST CHRISTIAN ACADEMY, STATESBORO, GA, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Formatting
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Ogeechee Technical College
  • BIBLE BAPTIST CHRISTIAN ACADEMY

Job Titles Held:

  • Medical Front Office Receptionist
  • Scheduler
  • Medical Front Office Receptionist
  • Accounts Receivable Clerk

Degrees

  • DIPLOMA
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: