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Medical Front Office Receptionist Resume Example

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A
MEDICAL FRONT OFFICE RECEPTIONIST
Summary
Skills
  • Referral verification
  • Front desk operations
  • HIPAA guidelines
  • Technologically savvy
  • Records maintenance
  • Telephone etiquette
  • Patient callbacks
  • Billing procedures
  • Insurance billing
  • Database management
  • First Aid/CPR
  • MS Office
  • Problem resolution
  • Project organization
  • Communications
  • Customer service
  • Invoice generation
  • Team building
  • Organization
Experience
Medical Front Office Receptionist
Chandler , AZ
U.S. Physical Therapy/Jun 2007 to Current
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Set up appointments for physician visits and procedures using calendar software.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up the waiting room so that it remained neat and organized.
  • Informed patients of financial responsibilities prior to rendering services.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
Scheduler
Decatur , GA
Northside Hospital/Mar 2003 to Jun 2007
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Analyzed demand and recommended updates to calendar schedule.
  • Scheduled and confirmed appointments.
  • Entered information into scheduling software to update appointments and status reports.
Medical Front Office Receptionist
Chanhassen , MN
U.S. Physical Therapy/Nov 2001 to Mar 2003
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Set up appointments for physician visits and procedures using calendar software.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up the waiting room so that it remained neat and organized.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
Accounts Receivable Clerk
Bellevue , WA
H.D. Fowler/Aug 1998 to Nov 2001
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Generated monthly statements for accounts receivable operations.
  • Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Education and Training
DIPLOMA: MEDICAL OFFICE BUSINESS AND TECHNOLOGYOgeechee Technical CollegeAug 1998
High School DiplomaBIBLE BAPTIST CHRISTIAN ACADEMYMay 1996City
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

71Average
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Ogeechee Technical College
  • BIBLE BAPTIST CHRISTIAN ACADEMY

Job Titles Held:

  • Medical Front Office Receptionist
  • Scheduler
  • Accounts Receivable Clerk

Degrees

  • DIPLOMA : MEDICAL OFFICE BUSINESS AND TECHNOLOGY
    High School Diploma

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