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Medical Front Office Receptionist resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in Interinal Medicine Dr.Office and Front Office settings to handle all provider and patient needs. Good interpersonal and communication skills.

Well-organized with demonstrated knowledge of healthcare procedures and administrative operations in office environments. Experienced with insurance forms, charts and other business correspondence. Successfully learned.

Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in medical software applications.

Welcoming Medical Office Receptionist with background in the medical receptionist field. Adept at booking appointments and maintaining medical records. Talented at verifying and updating information in medical databases.

Understanding Medical Office Receptionist well-versed in advanced medical office procedures. Exceptional data entry and scheduling proficiency. Organized and punctual.

Highly-focused Medical Office Assistant adept in records management and healthcare coding. Able to effectively manage multiple projects at once with efficiency and professionalism.

Friendly Medical Office Assistant with the ability to build long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Able to work independently and maintains superb interpersonal skills.

Motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient with advanced interpersonal abilities.

Hardworking and reliable with strong ability- Highly organized, proactive and punctual with team-oriented mentality.

Medical Office professional educated in HIPAA-compliant data management and medical terminology. Possessing strong skills in accounting, communications and billing and coding.

Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.

Friendly Medical Office Receptionist Familiar with medical office procedures- Adept at quickly checking patients in and out. Excellent customer service acumen.

Skilled Medical Office professional cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs, including prescription refill requests and appointment scheduling.

Organized Medical Office Receptionist with the ability to work collaboratively and multi-task. Sound knowledge of. Outstanding customer service skills.

Dependable and personable Medical Office professional with [Number]-year track record of providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management.

Skills
  • Medical software applications
  • Patient relations
  • Healthcare coding competency
  • Ability to schedule procedures
  • Customer service
  • Data entry
  • Clinical experience
  • Technologically savvy
  • Customer service background
  • Knowledge of HIPAA regulations
  • Knowledge of medical terminology
  • Understanding of medical laws
  • Billing procedures
  • Inventory controls
  • Medical recordkeeping
  • Transcribing
Education and Training
Sebring High School Sebring, FL Expected in 05/2012 High School Diploma : - GPA :
Experience
U.S. Physical Therapy - Medical Front Office Receptionist
Eden Prairie, MN, 07/2019 - 02/2020
  • Greeted approximately [70] patients daily by telephone, email or in person.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Scheduled appointments by telephone or in person.
  • Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Scheduled and confirmed appointments, organized files and answered phones.
  • Collected information, verified insurance and collected co-payments for average of [70] patients each day.
  • Called in prescription refills for patients.
  • Informed patients of financial responsibilities prior to rendering services.
  • Gathered patient records for provider.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Coordinated patient appointments, maintained files and received incoming phone calls.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Maximized office efficiency by answering more than [70] incoming calls per day to provide office information and transfer calls to desired personal.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated group medical records and technical library to support smooth office operations.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Ordered Tests & Scheduling To Other Facilities And Hospitals.
  • Medical Coding - Prepared Sheet For Billing Staff.
  • Balanced Money -Spreadsheet-Bank Deposit-Filing Copies Of All And keeping Record For Doctor.
  • I Have Experience With Computer System [IMS].
  • Updated Patients Education-Test Codes-Diagnosis Code Along With Access To Hospital-Insurance Websites.
National Grid - Call Center Representative
Beverly, MA, 04/2018 - 04/2019
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved inquiries weekly to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Processed customer account changes.
  • Answered multi-line call system with consistent - quick answering speed, resulting in all calls being answered in a fast pace timeframe.
  • Maintained high-volume workload within fast-paced environment by assisting clients and consistently meeting performance benchmarks.
  • Improved call management database by frequently changing and updating customer contact information.
  • Analyzed reports on improvements to bring effectiveness to department, improving efficiency.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Consulted with customers regarding needs, addressing concerns.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Trained new employees on processes to promote efficiency and productivity team-wide.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Shared detailed information- options to help customers make decisions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Ranked in top percentile for customer satisfaction among competing colloquies .
  • Delivered customer support to all callers within my Timeframe.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Documented conversations with customers to track requests, problems and solutions.
  • I Worked In Departments Such As Regular Roadside Agent, To A Spark Agent, To A Spike Agent.
  • 100 Percent Customer Satisfaction In Mind.
Advance Auto Parts - Manager
Kansas City, KS, 01/2013 - 12/2017
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased safety awareness.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections, implementing action plans to improve store and district ratings.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Opened and closed store by processing daily paperwork, balancing register drawers,Safe producing staffing schedules and preparing deposits.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Assigned tasks associates to fit skill levels and maximize team performance.
  • Maintained on-going system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated month-end journal entries, account reconciliation and invoicing.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Running Shifts From Morning To Overnight.
  • Implementing Food Safety ,Product ,Inventory, Truck Orders.
  • Food Safety-Certified Manager Certified.

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Resume Overview

School Attended

  • Sebring High School

Job Titles Held:

  • Medical Front Office Receptionist
  • Call Center Representative
  • Manager

Degrees

  • High School Diploma

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