A dependable, self-motivated, and optimistic worker who strives to exceed employer and customer expectations. Adept at multitasking to achieve individual and team goals. Committed to quality and excellent customer service.
Skills
Microsoft
QuickBooks
Excel
Spreadsheet
Data entry
Front desk operations
HIPAA guidelines
Referral verification
Records management
Patient callbacks
Telephone etiquette
Troubleshooting
Customer service
Friendly, positive attitude
Analytical
Organizational skills
Conflict resolution
Planning
Patient relations
Calm and level-headed under duress
Infection control procedures
Understands mobility assistance needs
Experience
05/2021 to Current
Medical Front Office ReceptionistConcentra – New Berlin, WI,
Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Conducted patient intake interviews to collect medical information and insurance details.
Compiled physical and digital documents, charts and reports.
Called in prescription refills for patients.
Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
Updated group medical records and technical library to promote smooth office operations.
Prepared and sent financial statements to support bookkeeping functions.
Took messages from patients and promptly relayed to appropriate staff.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
01/2020 to 06/2021
CNA/Certified Medication AideMobile Nursing And Rehabilitation Center, Llc – Mobile, AL,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices to transport patients.
Documented activities and recorded information in EMR system.
Delivered personal nursing assistance in pre- and post-operative situations.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
02/2019 to 06/2021
Certified Nursing Assistant/TrainerClapps Nursing Center – City, STATE,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Documented activities and recorded information in EMR system.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Delivered high level of care to every patient.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Comforted patients and provided each with reassurance and encouragement.
Followed safe lifting techniques and individual resident lifting instructions.
Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Assisted with adequate nutrition and fluid intake.
Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Provided support with bathing, toileting, grooming, and washing.
Managed supplies and restocked inventory to promote optimal availability for patient care.
05/2015 to 02/2019
Certified Nursing AssistantFriends Homes At Guilford – City, STATE,
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented activities and recorded information in EMR system.
Used mobility devices to transport patients.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Engaged with patient family and friends to provide courteous visit experience.
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Delivered high level of care to every patient.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Comforted patients and provided each with reassurance and encouragement.
Followed safe lifting techniques and individual resident lifting instructions.
Planned, prepared and served meals and snacks according to prescribed diets.
Assisted with adequate nutrition and fluid intake.
Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
Managed supplies and restocked inventory to promote optimal availability for patient care.
Protected and promoted patient rights and assisted individuals to achieve maximum independence.
Maintained composure and efficiency during rapid response situation and emergency codes.
Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
Managed and updated operations of 12-bed memory care unit.
Education and Training
Expected in
Associate of Applied Science: Nursing Alamance Community College - Graham, NC GPA:
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