, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
A dependable, self-motivated, and optimistic worker who strives to exceed employer and customer expectations. Adept at multitasking to achieve individual and team goals. Committed to quality and excellent customer service.
- Microsoft
- QuickBooks
- Excel
- Spreadsheet
- Data entry
- Front desk operations
- HIPAA guidelines
- Referral verification
- Records management
- Patient callbacks
- Telephone etiquette
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- Troubleshooting
- Customer service
- Friendly, positive attitude
- Analytical
- Organizational skills
- Conflict resolution
- Planning
- Patient relations
- Calm and level-headed under duress
- Infection control procedures
- Understands mobility assistance needs
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05/2021 to Current Medical Front Office Receptionist Concentra – New Berlin, WI,
- Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports.
- Called in prescription refills for patients.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Updated group medical records and technical library to promote smooth office operations.
- Prepared and sent financial statements to support bookkeeping functions.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
01/2020 to 06/2021 CNA/Certified Medication Aide Mobile Nursing And Rehabilitation Center, Llc – Mobile, AL,
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
02/2019 to 06/2021 Certified Nursing Assistant/Trainer Clapps Nursing Center – City, STATE,
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Assisted with adequate nutrition and fluid intake.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Provided support with bathing, toileting, grooming, and washing.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
05/2015 to 02/2019 Certified Nursing Assistant Friends Homes At Guilford – City, STATE,
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
- Used mobility devices to transport patients.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted with adequate nutrition and fluid intake.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Maintained composure and efficiency during rapid response situation and emergency codes.
- Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
- Managed and updated operations of 12-bed memory care unit.
Expected in Associate of Applied Science: Nursing
Alamance Community College - Graham, NC
GPA:
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