Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in insurance and scheduling office appointments. Enthusiastic Team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in medical field.
Skills
Scheduling
Understanding of Medical Terminology
Understanding of Medical Ethics
Patient Relations
Filing
Insurance Knowledge
Excellent Interpersonal Skills
Appointment Scheduling
Insurance Verification
Reminder calls
Work History
02/2019 to 09/2020
Medical Front Office ReceptionistConcentra – Albuquerque, NM,
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Completed clerical duties and tasks for clinic administration.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Checked patient data including insurance, demographic and health history to keep information current.
Responded to correspondence from insurance companies to verify patient's coverage.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.
Obtained payments from patients and scanned identification and insurance cards.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Coordinated patient scheduling, check-in, check-out and payments for billing.
02/2015 to 03/2019
Librarian AssistantVail Resorts – Denver, CO,
Marketed library's many services to visitors and patrons through active communication.
Kept detailed records of lending transactions and library users.
Closely monitored front desk visitors to maintain secure and clean environment.
Processed receipt of new book, audio visual and computer software inventory.
Assisted patrons with library's computers and provided information on logging onto Internet.
Greeted patrons warmly and offered to assist with any issues or needs.
Placed books on proper shelves when returned to circulation.
Answered questions from patrons and helped to find desired materials.
09/2016 to 06/2018
School AideBrookings Health System – Brookings, SD,
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Supported student learning objectives through personalized and small group assistance.
07/2010 to 01/2015
Pharmacy TechnicianWegmans Pharmacy – City, STATE,
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Stocked, labeled and inventoried medication to keep accurate records.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Reviewed and verified customer information and insurance provider information.
Education
Expected in 11/1999
Cosmetology License: Toni And Guy Hairdressing Academy - Erie, PA, GPA:
Expected in 06/1998
High School Diploma: Girard High School - Girard, PA GPA:
Expected in 06/1998
Nurses Aide Certification: Medical Erie County Technical School - Erie, PA GPA:
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