Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Medical Office Assistant, current on the latest standards and best practices in patient care by attending continuing education programs.

Profound knowledge of medical inventory management, HIPAA compliance, risk management and patient services.

Hands on experience handling both administrative and clinical duties with passion for helping people.

Excellent relationship building communication and interpersonal skills.

I have always considered myself a servant leader.

I have 35+ years in the medical field and enjoy everyday that I am able to help someone or make there day brighter.

  • EMR / EHR
  • Insurance claims
  • Patient Scheduling
  • CPR
  • Prioritizing stat orders
  • Patient Management
  • OB/GYN procedures
  • Patient Assessments
  • Electronic health records
  • Compassionate
  • Patient-focused care
  • Autoclaving glassware
  • Medical Records Management
  • Payment collection
Work History
04/2015 to Current Medical Front Office Lead Legacy Health Services | Cleveland, OH,
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Managed registrations for OB/Nephrology department with 7 providers and high patient volumes.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Documented patient information in EMR and prepared paperwork for OB/GYN/Nephrology.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of 100+ patients per day.
  • Triaged incoming calls for provider to determine callers' likely needs, including immediate appointments or scheduled visits.
  • Documented all maintenance and repairs in timely fashion.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Attended required training, education and meetings.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Assisted physicians in follow-through of care.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Measured patient pulse oximetry.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Obtained all prescribed laboratory testing.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Called and faxed pharmacies to submit prescriptions and refills.
04/2011 to 04/2015 Administrative Assistant Concentra | Smyrna, TN,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained complex digital filing system for financial information.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
06/1994 to 08/2011 Medical Office Assistant Hemet Healthcare Surgery Center | City, STATE,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Reviewed and sent medical records to other physicians upon request.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Aided with prescription refill requests.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Accurately collected personal, billing and medical details for 40+ patients per day.
Expected in 06/1980 High School Diploma | Montclair High School, Montclair, CA GPA:
Expected in 01/2004 Associate of Science | Emergency Medical Technician Mt San Jacinto College, San Jacinto, CA GPA:
Expected in 05/2008 Associate of Arts | Real Estate Mt San Jacinto College, San Jacinto, CA GPA:

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School Attended

  • Montclair High School
  • Mt San Jacinto College
  • Mt San Jacinto College

Job Titles Held:

  • Medical Front Office Lead
  • Administrative Assistant
  • Medical Office Assistant


  • High School Diploma
  • Associate of Science
  • Associate of Arts

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