Medical Front Office Lead Resume Example Company Name

MEDICAL FRONT OFFICE LEAD

Professional Summary

Medical Office Assistant, current on the latest standards and best practices in patient care by attending continuing education programs.

Profound knowledge of medical inventory management, HIPAA compliance, risk management and patient services.

Hands on experience handling both administrative and clinical duties with passion for helping people.

Excellent relationship building communication and interpersonal skills.

I have always considered myself a servant leader.

I have 35+ years in the medical field and enjoy everyday that I am able to help someone or make there day brighter.

Skills

EMR / EHR
Insurance claims
Patient Scheduling
CPR
Prioritizing stat orders
Patient Management
OB/GYN procedures

Patient Assessments
Electronic health records
Compassionate
Patient-focused care
Autoclaving glassware
Medical Records Management
Payment collection

Work History

Medical Front Office Lead, 04/2015 to Current
Company Name – City, State

Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Maintained detailed records of test results by entering data and patient information into computer.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Obtained client medical history, including medication information, symptoms and allergies.
Oriented and trained new staff on proper procedures and policies.
Implemented care and efficiency improvements to support and enhance office operations.
Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
Managed registrations for OB/Nephrology department with 7 providers and high patient volumes.
Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
Documented patient information in EMR and prepared paperwork for OB/GYN/Nephrology.
Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
Coordinated work of junior staff to keep team performance high and effectively handle needs of 100+ patients per day.
Triaged incoming calls for provider to determine callers' likely needs, including immediate appointments or scheduled visits.
Documented all maintenance and repairs in timely fashion.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Attended required training, education and meetings.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Assisted physicians in follow-through of care.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Measured patient pulse oximetry.
Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
Obtained accurate medical histories from patients, highlighting critical information.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Welcomed patients and inquired about wellbeing since last treatment.
Obtained all prescribed laboratory testing.
Submitted prescriptions to pharmacy via phone, fax or web.
Called and faxed pharmacies to submit prescriptions and refills.

Administrative Assistant, 04/2011 to 04/2015
Company Name – City, State

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained complex digital filing system for financial information.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Handled client correspondence and tracked records to foster office efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Medical Office Assistant, 06/1994 to 08/2011
Company Name – City, State

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
Reviewed and sent medical records to other physicians upon request.
Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
Called and faxed pharmacies to submit prescriptions and refills.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Pulled charts and prepared for nurse and doctor assessment.
Entered procedure codes and diagnosis codes into medical billing software.
Aided with prescription refill requests.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Scheduled surgeries for multiple surgeons and booked operating rooms.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Accurately collected personal, billing and medical details for 40+ patients per day.

Education

High School Diploma: 06/1980
Montclair High School - City, State

Associate of Science: Emergency Medical Technician, 01/2004
Mt San Jacinto College - City, State

Associate of Arts: Real Estate, 05/2008
Mt San Jacinto College - City, State

Resume Overview

School Attended

Montclair High School
Mt San Jacinto College

Job Titles Held:

Medical Front Office Lead
Administrative Assistant
Medical Office Assistant

Degrees

High School Diploma : 06/1980
Associate of Science : Emergency Medical Technician , 01/2004
Associate of Arts : Real Estate , 05/2008

Medical Front Office Lead Resume Example

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