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Medical Collections Specialist Resume Example

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MEDICAL COLLECTIONS SPECIALIST
Summary

Talented Accounts Receivable Specialist with 7 years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service. 7 years of excellent customer service.

Skills
  • Credit and collections
  • Bill processing
  • Billing dispute resolution
  • Payment management
  • Investigative research
  • Adjustment posting
  • Communications
  • Customer service
  • Relationship development
  • Planning and coordination
  • Inventory management
  • Process improvement
  • Problem resolution
  • Administrative support
  • Project organization
  • Team building
  • Supervision
  • First Aid/CPR
  • Epic experienced
Experience
Medical Collections Specialist02/2020 to CurrentRecruiting Solutions Inc.Columbia, SC
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Routinely contacted account holders with balances over 365 days past due to resolve delinquencies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving 93% recovery rate.
  • Learned Epic and payer portals to support office needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
Server11/2015 to 03/2018Longhorn SteakhouseColumbia , SC
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Partnered with team members to efficiently serve food and beverages.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales up to 83%.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Medical Assistant02/2013 to 06/2015Sansbury Eye Center Inc.Columbia , SC
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Scheduled appointments for patients via phone and in person.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
  • Assisted patients with basic care and provided excellent service.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
Education and Training
Certificate : Medical Assisting04/2014Remington CollegeColumbia, SC
High School Diploma06/2011Irmo High SchoolColumbia, SC
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Resume Overview

Companies Worked For:

  • Recruiting Solutions Inc.
  • Longhorn Steakhouse
  • Sansbury Eye Center Inc.

School Attended

  • Remington College
  • Irmo High School

Job Titles Held:

  • Medical Collections Specialist
  • Server
  • Medical Assistant

Degrees

  • Certificate : Medical Assisting 04/2014
    High School Diploma 06/2011

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