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medical billing specialist receptionist call center representative resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer service and sales expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high- quality care to create a positive experience, personable and professional under pressure with motivates, energetic nature.

Skills
  • Call Center Operations
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Data Entry
  • POS Systems and Ordering Platforms
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Customer Service
  • Professional Telephone Voice
  • Interpersonal Skills
  • Customer Communications
  • Inbound and Outbound Calling
  • Records Management
  • Teamwork and Collaboration
  • Customer Account Management
  • Computer Skills
  • Willingness to Learn
  • Problem-Solving
  • Positive Attitude
  • Clear Communication
  • Heavy Lifting
  • Attention to Detail
  • Continuous Development
Experience
11/2020 to Current Medical Billing Specialist/Receptionist/Call Center Representative Penske Truck Leasing | Conyers, GA,
  • Processing data from medical coders
  • Data entry
  • Making sure claims get processed and paid
  • Verifying insurance coverage
  • Reviewing denied claims
  • Assisting patients with billing questions
  • Meeting & greeting patients
  • Answering and transferring phone calls
  • Confirming and rescheduling appointments
  • Registering patients
  • Preparing patients charts
  • Verifying insurance coverage
  • Filing and scanning charts
  • Entering patient demographics into the database
  • Addressing patients and visitors, in person or on the telephone; answering or referring inquiries
  • Providing support in the management of patient medical records
  • Responsible for insurance verifications with health insurance organizations
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Consulted with customers to resolve service and billing issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
04/2018 to 02/2022 Front Desk Agent/Operator/ Room Reservations Agent Wegmans Food Markets | Union, NJ,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Perform all guest check-in and check-out procedures
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Provide local information on restaurants, special sites, activities, etc
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that I cannot resolve
  • Take and deliver messages for guests
  • Store luggage and valuables as needed
  • Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
  • Answering telephone calls and providing a well-mannered reply to all telephone callers in a professional manner
  • Handling all incoming and outgoing calls at front desk of the hotel
  • Expected to remain polite, cautious, decent while talking over telephone
  • Take wakeup call service request from guests
  • Provide timely wakeup call service to in-house guests
  • Make record of wakeup call services provided to guests
  • Take notes, messages through telephone and properly deliver to appropriate guests
  • Receive telephone call within 3 rings.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
04/2014 to 01/2018 RENTAL REPRESENTATIVE RENT TO OWN | City, STATE,
  • Greet customer's and discuss the type, the quality and quantity of merchandise sought for rental
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Answer telephones to provide information and receive orders
  • Compute charges for merchandise or services and receive payments
  • 50 sales calls daily
  • Recommend and provide advice on a wide variety of products and services
  • Updated and maintained rental agreement files and documents.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Collected payment by processing credit card transactions.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Prepare merchandise for display or for purchase and rental
  • Prepare rental forms, obtaining customers signatures and other information such as required license's
  • Explain rental fees, policies and procedures
  • Keep records of transactions, and of the number of customers entering the establishment
  • Receive, examined, and tag articles to be altered, cleaned, stored or repaired
  • Reserve items for requested times and keep records of items rented
  • Advise customers on use and care of merchandise
  • Rent items, arrange for provision of services to customers and accept returns
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Resolved customers' complaints regarding products or services.
  • Processed rentals and collected associated payments.
  • Informed regular customers of new products or services and price changes.
05/2012 to 11/2012 Overnight Replenishment Associate KMART SEARS, GUAM | City, STATE,
  • Responsible for replenishing and relocating merchandise on and off the sales floor

  • Organize and maintain stock room reserve areas
  • Reserve areas according to company policies, processing inbound freight
  • Monitors the sale through on end caps, evaluate the sales and change out the end caps
  • Maintain company standards in merchandising displays and presentation
  • Display safe practice in proper lifting and the use of company required box cutters
  • Keep all the areas of the sales floor and stockroom clean and free of freight merchandise
  • Follow the policy in processing of damaged goods
  • Utilize RMU to track merchandise in the stockroom
  • Verify information on DC labels during the replenishment process
  • Fill and straighten merchandise displays in compliance with the layout
  • Knowledge of the store, services and location of merchandise
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Checked shelves in department to determine replenishment needs.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Followed instructions to properly arrange merchandise items.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Assisted customers with product, promotion and policy information.
  • Updated pricing and sales signs to promote merchandise.
  • Prepared products by adding tags and readying pallets for restocking.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Operated forklift and pallet jack to transport heavy loads.
Education and Training
Expected in 06/2009 to to High School Diploma | JOHN F KENNEDY HIGH SCHOOL, GUAM, GPA:

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Resume Overview

School Attended

  • JOHN F KENNEDY HIGH SCHOOL

Job Titles Held:

  • Medical Billing Specialist/Receptionist/Call Center Representative
  • Front Desk Agent/Operator/ Room Reservations Agent
  • RENTAL REPRESENTATIVE
  • Overnight Replenishment Associate

Degrees

  • High School Diploma

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