Medical Billing Assistant Manager resume example with 10+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Patient-focused administrative assistant knowledgeable of all office functions, with a solid background in the health care field. Reliable multi-tasker with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Skill Highlights
  • Scanning, copying, faxing, filing and organizing patient charts
  • Patient-focused care
  • Payment Processing
  • Data Entry (54WPM)
  • Professionally administer all incoming calls and logging all messages
  • Meticulous attention to detaill
  • Medical Terminology Knowledge
  • Insurance eligibility verification
  • Strong work ethic
Education and Training
Capistrano Valley High School Mission Viejo, CA Expected in 2011 : General Education - GPA :
Regional Occupation Program San Juan Capistrano, CA Expected in 2011 Certificate : Medical Terminology - GPA :
Regional Occupation Program San Juan Capistrano, CA Expected in 2012 : Medical Assistant Front and Back Office - GPA :
American Career College Anaheim, CA Expected in 2013 Certificate : Medical Billing and Coding - GPA :
Cvr Energy Inc. - Medical Billing/ Assistant Manager
Kansas City, KS, 01/2014 - 07/2017
  • Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Created and maintained spreadsheets using Excel functions and calculations to develop reports. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Strictly followed all federal and state guidelines for release of information. Process prior authorizations and work hand and hand with doctor's office's.
Marriott Vacations Worldwide - Intern
Branson, MO, 11/2013 - 02/2014
  • scanning prescriptions, shredding, answer calls, sell creams not covered by insurance, call patients for insurance information, verify insurance online, call insurance companies for processing information, call doctor's offices for any missing demographics.
Hyatt Hotels Corp. - Cashier
Richmond, VA, 08/2012 - 11/2012
  • Operate cash registers at the front of the stores, greeting customers as they make purchases, scan all items, Process cash, check and credit card transactions, Deactivate security devices on bags and items purchased, Maintain work area clean, Returning merchandise to shelves, Bag items purchased and put them in customer's carts.
Delray Beach, Florida - Endocrinology Intern
Delray Beach, FL, 01/2012 - 02/2012
  • 160 Hours -Renew medications for patients via NexGen.
  • Record patients' medical history, vital statistics, and information such as test results in medical records.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Clean and sterilize instruments and dispose of contaminated supplies.
  • Prepare and administer medications as directed by a physician.
Ross Medical Family Practice And Urgent Care - Front Office Medical Assistant
City, STATE, 06/2011 - Current
  • Include but not limited to filing, verifying insurance BC, BS, HMO, preparing charts, answering phones and taking messages, admitting patients in and out, scheduling appointments, copy and scan charts, collecting co-pays, and financial book keeping.
Ross Medical Family Practice And Urgent Care - Medical Assistant Front Office Intern
City, STATE, 03/2011 - 05/2011
  • Prepare charts for the week, answer phones, make appointments, and admit patients in and out.
Mission Hospital - Volunteer
City, STATE, 10/2010 - Current
  • Include but not limited to admitting the family to see patient, make beds, deliver flowers, remove empty plates, patient customer service, and answering calls.
Bilingual: English / Spanish
Proficient in verifying and updating necessary information in the medical database, Able to schedule tests and procedures and enter referrals into the system, Working knowledge of computers and Microsoft Windows, Word and Excel. Process Report's and Spreadsheets. Account for and balanced daily monetary transactions.Answering multiple phone lines and directing calls to appropriate personnel. 
  • Medical Billing and Coding -Certificate 
  • Floristry I Sales and Design- Certificate of Completion
  • ­Health Careers- Certificate of Completion
  • ­Medical Terminology- Certificate of Completion
  • ­Medical Assistant Administrative- Certificate of Completion
  • ­Medical Assistant Clinical- Certificate of Completion ­
  • BLS for Health Care Providers (CPR and AED)  

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Resume Overview

School Attended

  • Capistrano Valley High School
  • Regional Occupation Program
  • Regional Occupation Program
  • American Career College

Job Titles Held:

  • Medical Billing/ Assistant Manager
  • Intern
  • Cashier
  • Endocrinology Intern
  • Front Office Medical Assistant
  • Medical Assistant Front Office Intern
  • Volunteer


  • Certificate
  • Certificate

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