Expert Medical Biller successful in fast-paced, high-volume medical offices. Knowledge about Practice Parter Reliable and competent Medical Billing professional with exceptional data entry and customer service skills. Organized Medical Biller adept at accurately auditing patient charts and billing corresponding parties. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocol. Supportive front-line staff with ability to prioritize and triage cases to filter caseload to available physicians. Experienced medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
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- Ex p e rie nce, Add to high-level of customer satisfaction by constantly maintaining friendly attitude Answered phone calls, emails and patient messages via the clinic's online patient portal Apply appropriate ICD-9 and CPT-4 codes to describe services and diagnoses when submitting medical claims for inpatient and outpatient surgical procedures Collect payments and fees according to
- Ice portals Communicate patient information and symptoms with physicians Compile and track patient collections (co-pays and outstanding balances) using Excel Contribute to growing
- Ice by asking patients for positive reviews online Created new patient packet that is mailed out to each new patient prior to their first visit to the clinic (includes medical release, insurance and medical history forms) Demonstrate knowledge of insurance providers and process payments accordingly Ensure front
- Ice is clean and presentable at all times Explain practice policies and follow-up plans to all patients Greet clinic visitors and operate multi-line telephone system, scheduling appointments and assisting patients with prescription refills, billing issues and insurance questions Greet patients with warm, welcome attitude Handle busy, multi-line phone system
- Cumberland Kidney & Diabetes Specialists COOKEVILLE , Tennessee Implemented changes to scheduling system to improve patient flow (grouping similar services, avoiding scheduling more than one new patient per hour, etc.) Interact e ectively and positively with all.
- Ice sta , physicians, and patients Managed patient records using EMR software, maintaining patient confidentiality in compliance with HIPAA Particupant in sta meetings and continued education classes information through EMR software Submitted insurance claims using the correct ICD-10, CPT and HCPCS codes Verified insurance coverage for all new patients and monitored existing patients' insurance coverage for potential changes Ed uca tio n, C e rtific a tio n s Basic Life Support (BLS) CPR/AED.
- Collected payments from clients and updated account balances.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Operated multi-line telephone system to independently handle over 200 calls each day.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
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Resume Overview
School Attended
- Tennessee College of Applied Technology - Crossville
- Genesis Career College - Cookeville
Job Titles Held:
- Medical Billing
- Front Desk Receptionist
- Receptionist
- Pharmacy Technician
Degrees
- Some College (No Degree)
- Associate of Science
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