Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
Basic math
Team management
Project planning
PPE use
Clerical
Troubleshooting
Data management
Sales and marketing
Skilled multi-tasker
Multi-family property management
Microsoft Office
Fair housing mandates
Knowledge of leasing and market conditions
Commercial property
New construction
Active listening
Medical software applications
Bookkeeping
Medical records management
Knowledge of HIPAA regulations
Understanding of medical laws
Transcription
Knowledge of medical terminology
Medical billing
Specimens collection and processing
Patient skin and nail care
Record keeping
Background checks
Property amenities
Issue escalation
Application processing
Sales and marketing aptitude
Event planning
Corporate policies and procedures
Property tours
Lease file audits
Recruitment and marketing techniques
Room cleaning
Specimen handling
Work ethic
Team building
Computer skills
Training & Development
Leadership
Planning
Maintenance & Repair
Problem resolution
Conflict resolution
Communication
Unit administration
Wound Management
Diabetes management
Patient Care
Policy and procedure compliance
Electronic Health Records Management
Workflow and Patient Management
Patient Care and Education
Patient Assessment and Care
Referral Generation
Scanning and coding documents
Ability to maintain privacy
Filing systems expertise
Number-savvy
Analytical abilities
Strong problem solving
Filing management
Exceptional verbal/written communication
Customer service
Friendly, positive attitude
Analytical
Experience
06/2019 to Current
Medical Assistant / Office ManagerGreystone Properties – Albany, GA,
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Prepared prescription refill requests on behalf of physician to prevent lags.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Reviewed treatment sheets for consistency, completeness and accuracy.
Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Kept facility stocked with necessary supplies, equipment and instruments.
Printed and filed examination data records according to HIPAA patient standards.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Used Greenway, Epic and ECW software to process patient payments and update accounts.
Used ECW and Phreesia software to process patient payments and update accounts.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Contacted pharmacies to submit and refill patients' prescriptions.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Generated financial reports for management review.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Supervised clinic office with 3 employees, consistently cultivating productive and positive work atmosphere.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Proactively identified and solved complex problems that impact management and business direction
Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
01/2018 to 12/2018
Assistant Property ManagerLegacy Marketing Partners – Usa ● West Covina, CA,
Conducted tours of vacancies with prospective tenants.
Handled all security deposit refunds.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Checked rental eligibility by following The Tipton Group's verification process.
Kept records of all correspondence with residents and tenants.
Created and updated marketing materials for properties.
Oversaw daily operations, maintenance and administration of various properties.
Explained policies and procedures to tenants and enforced all rules.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Increased occupancy from 89% to 96% through dynamic marketing initiatives.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Secured average of 4 rental agreements each month after developing outstanding relationships with community members.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
