LiveCareer-Resume
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Basic math
  • Team management
  • Project planning
  • PPE use
  • Clerical
  • Troubleshooting
  • Data management
  • Sales and marketing
  • Skilled multi-tasker
  • Multi-family property management
  • Microsoft Office
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Commercial property
  • New construction
  • Active listening
  • Medical software applications
  • Bookkeeping
  • Medical records management
  • Knowledge of HIPAA regulations
  • Understanding of medical laws
  • Transcription
  • Knowledge of medical terminology
  • Medical billing
  • Specimens collection and processing
  • Patient skin and nail care
  • Record keeping
  • Background checks
  • Property amenities
  • Issue escalation
  • Application processing
  • Sales and marketing aptitude
  • Event planning
  • Corporate policies and procedures
  • Property tours
  • Lease file audits
  • Recruitment and marketing techniques
  • Room cleaning
  • Specimen handling
  • Work ethic
  • Team building
  • Computer skills
  • Training & Development
  • Leadership
  • Planning
  • Maintenance & Repair
  • Problem resolution
  • Conflict resolution
  • Communication
  • Unit administration
  • Wound Management
  • Diabetes management
  • Patient Care
  • Policy and procedure compliance
  • Electronic Health Records Management
  • Workflow and Patient Management
  • Patient Care and Education
  • Patient Assessment and Care
  • Referral Generation
  • Scanning and coding documents
  • Ability to maintain privacy
  • Filing systems expertise
  • Number-savvy
  • Analytical abilities
  • Strong problem solving
  • Filing management
  • Exceptional verbal/written communication
  • Customer service
  • Friendly, positive attitude
  • Analytical
Experience
06/2019 to Current
Medical Assistant / Office Manager Greystone Properties Albany, GA,
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Used Greenway, Epic and ECW software to process patient payments and update accounts.
  • Used ECW and Phreesia software to process patient payments and update accounts.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Generated financial reports for management review.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Supervised clinic office with 3 employees, consistently cultivating productive and positive work atmosphere.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Proactively identified and solved complex problems that impact management and business direction
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
01/2018 to 12/2018
Assistant Property Manager Legacy Marketing Partners Usa ● West Covina, CA,
  • Conducted tours of vacancies with prospective tenants.
  • Handled all security deposit refunds.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Checked rental eligibility by following The Tipton Group's verification process.
  • Kept records of all correspondence with residents and tenants.
  • Created and updated marketing materials for properties.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Explained policies and procedures to tenants and enforced all rules.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
  • Increased occupancy from 89% to 96% through dynamic marketing initiatives.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Secured average of 4 rental agreements each month after developing outstanding relationships with community members.
03/2017 to 12/2017
Leasing Manager Karya Property Management Baytown, TX,
  • Assisted property owners in locating tenants to lease or rent available space.
  • Increased occupancy from 85% to 100% through dynamic marketing initiatives.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Received, checked and processed applications for new leases.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Provided potential tenants tours of properties.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Wrote and filed reports each day on current leasing activities.
  • Conducted surveys of property market to obtain information on current trends.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Recommended clarifications and changes in program policies to director of property management.
  • Prepared and submitted monthly tenant visit logs.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
01/2016 to 01/2017
Leasing Agent IR Realty Group City, STATE,
  • Contacted and followed up with tenants on renewal notices.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Maintained accurate records of all correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Education and Training
Expected in 01/2023
Associate of Science: Business Communications
Georgia State University - Atlanta, GA
GPA:
Expected in 06/2012
High School Diploma:
Kearny High School SCT - San Diego, CA,
GPA:

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Resume Overview

School Attended

  • Georgia State University
  • Kearny High School SCT

Job Titles Held:

  • Medical Assistant / Office Manager
  • Assistant Property Manager
  • Leasing Manager
  • Leasing Agent

Degrees

  • Associate of Science
  • High School Diploma

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