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MEDICAL ASSISTANT /. OFFICE MANAGER Resume Example

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MEDICAL ASSISTANT /. OFFICE MANAGER
Skills
  • Process improvement
  • Organization
  • Problem resolution
  • Supervision
  • Team building
  • Customer service
  • Communications
  • First Aid/CPR
  • Budgets
  • Project organization
  • Relationship development
Professional Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software]. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in [Type] and [Type] environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Highly organized [Job Title] knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn [Language] to enhance support of [Type] populations. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over [Number] years in [Type] industry. Trained in [Software] with excellent [Area of expertise] skills. Capable [Job Title] adept at handling all medical administrative needs for busy [Type] practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Meticulous [Job title] with [Number] years of experience in [Type] industry. Fantastic attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Work History
MEDICAL ASSISTANT /. OFFICE MANAGER , 09/2013 to 03/2020
American International College - SPRINGFIELD, MA
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Maintained current and accurate medical records for over [Number] patients.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed financial documentations such as expense reports and invoices.
  • Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Enhanced office efficiency by handling [Number]+ callers per day.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant, 06/2011 to 09/2013
HAMPTON COUNTY PHYSICIANS PRIMARY CARE - East Longmeadow, MA
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Attended required training, education and meetings.
  • Obtained all prescribed laboratory testing.
  • Conducted machine safety checks according to facility policy.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Ambulated, turned and positioned patients.
  • Completed fluoroscopy exams and other special procedures.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Obtained pre- and post-treatment vital signs and weight.
  • Measured patient pulse oximetry.
  • Tested and recorded blood glucose levels.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared initial patient charts for admission.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
  • Escorted patients to examination rooms.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected histories, vitals and current complaints via patient interviews.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Measured patient spirometry.
  • Assisted physicians in follow-through of care.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures and care plan instructions.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant, 07/2009 to 09/2013
HAMPTON COUNTY PHYSICIASN UROGYNECOLOGY - SPRINGFIELD, MA
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Attended required training, education and meetings.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Conducted machine safety checks according to facility policy.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Ambulated, turned and positioned patients.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Measured patient pulse oximetry.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared initial patient charts for admission.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
  • Escorted patients to examination rooms.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected histories, vitals and current complaints via patient interviews.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Offered age-appropriate patient care before, during and after exams.
  • Measured patient spirometry.
  • Assisted physicians in follow-through of care.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Submitted prescriptions to pharmacy via phone, fax or web.
Education
MEDCIAL ASSIAQTNT CERTIFICATION : : MEDICAL ASSISTANT , 07/2009BRANDFORD CAREER INSTITUTE - SPRINGFIELD ,MA
  • Graduated with 4.0 GPA
CERTIFICATION : : MEDICAL INTERPRETOR , 07/2017STCC - SPRINGFIELD
Associate of Arts: : SOCIOLOGY , 05/2020AIC - SPRINGFILD
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Resume Overview

Companies Worked For:

  • American International College
  • HAMPTON COUNTY PHYSICIANS PRIMARY CARE
  • HAMPTON COUNTY PHYSICIASN UROGYNECOLOGY

School Attended

  • BRANDFORD CAREER INSTITUTE
  • STCC
  • AIC

Job Titles Held:

  • MEDICAL ASSISTANT /. OFFICE MANAGER
  • Medical Assistant

Degrees

  • MEDCIAL ASSIAQTNT CERTIFICATION : : MEDICAL ASSISTANT , 07/2009
    CERTIFICATION : : MEDICAL INTERPRETOR , 07/2017
    Associate of Arts : : SOCIOLOGY , 05/2020

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