media warranty claims analyst lead resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Creative Media Director successful interacting and working with various clients and vendors. Detail-oriented and customer-focused with excellent leadership skills. Client service representative providing understanding of objectives behind projects and campaigns. Senior advertising professional with successful background in account management, team leadership and promotional oversight. Capitalizes on persuasive communication skills to negotiate contracts and lead teams through challenging objectives. Keen on client trends and knowledgeable about driving business growth with creative strategies.
Skills
Certified- HDI Support Center Analyst (HDI-SCA)
Bilingual (English/Spanish)
Search engine optimization, digital content management.
Technical aptitude, step by step guidance, and communicate new issue to the team.
Excellent writing skills, communication skills, and critical thinking.
Competent in ability to perform basic research and administrative functions.
Organize & prioritize workload, works well under pressure, and embraces new knowledge.
Proficient with MS Teams, Skype For Business, Ulti-Pro, UKG Pro Workforce, Active Directory, AS400, Service-Now, Salesforce-Lightning Experience, and Lexis Nexus.
MS Word, Excel, Power Point, Outlook, Skype, and Teams. 55 WPM, 10-key friendly.
Education
Azusa PacificAzusa , Expected in 05/2016 ā āBachelor of Arts:Accounting And Business Management - GPA:
Citrus CollegeGlendora, CAExpected in 05/2012 ā āAssociate of Science:Social Behavior Science - GPA:
Certifications
HDI Support Center Analyst (HDI-SCA)
Work History
Cake Enterprise - Media & Warranty Claims- Analyst Lead Newport Beach, CA, 08/2020 - Current
Collected over 50 customer satisfaction report per day, regarding purchases, warranty, and services
Provided multiple support by using LiveChat, Email, Social media platform, and Customer review websites.
Developed advertising strategies and converted ideas into concrete tasks and delegating tasks to appropriate individuals and departments.
Led implementation of best practices to support customer service satisfaction initiatives.
Handled external communications with media and public relations professionals.
Resolved issues and escalated problems with knowledgeable support and quality service.
Monitored networks and network devices to resolve technical problems quickly.
Obtain and record all information relevant to customer interactions in CRM database. (Salesforce, Bazaarvoice, Oracle)
Directed shipping and receiving of wide range of products daily.
Monitored quotas and forecasts to identify product and equipment shortages.
Oversaw supply chain vendor pricing, inventory management and stock distribution.
Coordinated dispatching of 400 estimated drivers to accomplish daily delivery requirements.
Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
Used Oracle to coordinate and monitor outgoing and inbound deliveries.
Planned and conducted staff trainings with emphasis on production and delivery performance.
Monitored day-to-day activities occurring by noting areas needing improvement and implementing plans for rectification.
Mercury Insurance - Technical Support Associate City, STATE, 12/2016 - 03/2020
Provides technical and operational support for desktop and laptop computers including new request tracking, system monitoring, and hardware and software installation/setup.
Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
Monitored systems in operation and input commands to troubleshoot areas.
Handles ticket escalations of difficult or persistent end user computer issues.
Recorded and maintained relevant notes for each client and work order.
Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
San Bernardino County - Bilingual Administrative Assistant City, STATE, 11/2016 - 12/2016
Developed and updated spreadsheets and databases to track, analyze and report.
Managed Access databases converting complex data into easy-to-interpret data.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
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