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mcic dispatcher resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.

Skills
  • Delivery Procedures
  • Database Updates
  • Data Entry
  • Critical Thinker
  • Schedule Coordination
  • Dispatching Procedures
  • Schedule Management
  • Work Order Management
  • Training New Hires
  • Updating Logs
Experience
08/2022 to Current MCIC Dispatcher Summit Orthopedic | Blaine, MN,
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Recorded results of service calls to create report summaries for senior management.
  • Communicated with individuals within inbound call center setting to complete dispatch support for emergency calls.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Identified locations and needs of callers to accurately send assistance.
10/2021 to 08/2022 Appointment Scheduler OCC Advanced Orthopedics | City, STATE,
  • Scheduled and confirmed appointments.
  • Called no shows and cancellations to reschedule.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
  • Created and maintained accurate and complete records of all customer interactions in job-related software.
  • Provided information regarding services and policies.
09/2019 to 10/2021 Simplex Grinnell Johnson Controls | City, STATE,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained accurate records of data recorded.
  • Operated control panels granting entry or access to authorized individuals, using live camera footage to view faces and identification cards and remotely unlocking doors and gates.
  • Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
  • Responded to emergency calls routed by automatic distribution system.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Scheduled appointments with specialized equipment technicians for periodic updates or upgrades to equipment and troubleshooting of malfunctioning system components.
  • Installed, repaired and maintained CCTV equipment.
  • Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
  • Performed preventive maintenance and minor repairs on security camera and cutter equipment as well as security vehicles, maintaining cleanliness and operation with full functionality.
  • Sounded alarms and alerted in-house staff of equipment malfunctions and other irregular situations manageable without assistance from emergency response teams.
Education and Training
Expected in 06/2001 to to High School Diploma | Thomas Jefferson High School, Denver, CO GPA:

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Resume Overview

School Attended

  • Thomas Jefferson High School

Job Titles Held:

  • MCIC Dispatcher
  • Appointment Scheduler
  • Simplex Grinnell

Degrees

  • High School Diploma

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